Seterus (LBPS)

IBM put 1.3 Billion into this arm of the business... let's see how productive that was?

Members: 311
Latest Activity: Jul 28, 2016

Contact Info For Seterus Short Sales


Click the button to hire a Short Sale Agent Superstar in your area

Sample LBPS Payoff Letter.pdf


Seterus Package 2014 ****

LBPS 3rd Party Authorization Form

FAX# Imaging Department. 877-649-0743.


NEW number: 888-917-6004-Short Sale Department

and RUSH FAX:503-616-3604
Telephone # for loss and mitigation is 866-570-5277 press 0
FAX for LOA and SS Package 877-649-0743 FOLLOW UP WITH 72 HOURS

email address sequence is

Seterus, Inc. is now offering the Clarifire Community, a new online customer service site to help streamline the application and approval process for foreclosure alternative programs, such as short sale, deed in lieu of foreclosure and deed for lease.  The site can be used by any third party authorized by the customer. 

Through the site, you will be able to do the following:

  • Find information on alternatives to foreclosure such as a short sale, deed in lieu or deed for lease
  • Request Seterus’s assistance with a foreclosure alternative
  • Obtain requirements and upload necessary documentation
  • Monitor status of your request 24 hours a day, 7 days per week
  • Contact your Seterus account officer via live, online chat during our regular business hours

To use Clarifire Community, please have the customer register and complete the authorization process at:    

Email Group Moderator to correct or add info to this group.

Discussion Forum

Seterus short sale

Started by Nadia Scheffers. Last reply by Nadia Scheffers Apr 4, 2016. 2 Replies

Can anyone tell me if Seterus use Equator?Thank youContinue


Started by Vanessa Machado Apr 16, 2015. 0 Replies


Where do I get the Seterus Short Sale Package

Started by Susan Kelly. Last reply by Wendy Rulnick Feb 19, 2014. 3 Replies

Where do I get the Seterus short sale package.ThanksContinue

Seterus not really using Clarifire

Started by Ute Ferdig. Last reply by Tara Samney Nov 1, 2013. 1 Reply

I have a short sale with Seterus that involves Fannie Mae loan.  My borrower went through their online third party authorization process in February and I received an e-mail invitation.  I registered…Continue

Comment Wall


You need to be a member of Seterus (LBPS) to add comments!

Comment by Joanie Cubias on June 20, 2012 at 3:07pm

Anyone know if Seterus has an arms-length affidavit limiting a relationship b/t listing agent and seller?

Comment by Justin on June 17, 2012 at 5:05am

For those of you wanting your commission restored because your sale was outsourced, contact both the outsourcer and Seterus directly and advise that you want the loan brought back from the outsourcer due to the commissions.

They will bring it back to Seterus and re-assign it to a Seterus loan workout officer. The deal won't change, ie, the investor minimum is still going to be the same. Don't change anything on the hud except how your comm. is structured.

If they give any pushback (the outsourcer might) then advise all parties you will be contacting FNMA and do not hesitate to do so. Give them about 2 days to process it.

The outsourcing is happening more frequently.

Comment by Bryant Tutas on April 20, 2012 at 3:30pm

Hi Jamie. Yes I have. Here's the exact language from the one I closed in February:

Upon completion of all requirements by borrower(s), Seterus, Inc. will release the Borrower(s) from any remaining deficiency balance due and execute a release and a discharge of the deed of trust/mortgage and, if necessary, will dismiss any pending legal action to collect this obligation. As required by law, Seterus, Inc. may issue a 1099C, Forgiveness of Debt, as a result of this Settlement Agreement. Borrower(s) acknowledges that there may be tax implications resulting from debt forgiveness. Borrower(s) should consult with a tax advisor.

Comment by Jamie Cafferty on April 20, 2012 at 2:35pm

Has anyone managed to get a release letter from Seterus that waved the deficiency?

Comment by Teresa sage on March 27, 2012 at 11:42am

Anyone have the CEO or Presidents Office info on this ridiculous company?! :)

Comment by Gordon K on March 22, 2012 at 11:59am

I desperately need a supervisor/management/upper level escalation contact after a disastrous and borderline illegal call from the negotiator today. Any help?

Comment by Noah Stevens on March 21, 2012 at 2:09pm

Does anyone have a manager level contact? Seterus keeps declining the short sale due to the hardship not being valid in their opinion (it is in reality), but since it keeps going back to the same negotiator, we can't get anywhere. When I asked to speak with his manager he hung up on me and has not returned a call or email since. Extremely frustrating! 

Comment by Bernadette Davidson CDPE SFR CNE on March 5, 2012 at 1:30pm

Whoops, I meant to say request after postponement. Good luck, we hope you and your seller will prevail.

Comment by Bernadette Davidson CDPE SFR CNE on March 5, 2012 at 1:26pm

If the investor is Fannie or Freddie you may be able to have the borrower make a one time postponement direct to Fannie or Freddie. I have been successful both times in order to allow the short sale to close successfully both times. I have not attempted this with the servicer, although I have heard of another agent's seller do it with a positive outcome.

Comment by Giuliana Enriquez on March 5, 2012 at 12:30pm

Help Please!! Anybody have any higher level contacts at Seterus to get the foreclosure sale date postponed? According to them there is nothing we can do unless the buyer accepts $40,000 more from what they offered, otherwise they will foreclose tomorrow, March 6 but I thought I should keep trying.  The offer we have is very good but they are not willing to stop the foreclosure to consider it.  Any help or suggestions are greatly appreciated!


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