Seterus (LBPS)

IBM put 1.3 Billion into this arm of the business... let's see how productive that was?

Members: 312
Latest Activity: Nov 16, 2017

Contact Info For Seterus Short Sales


Click the button to hire a Short Sale Agent Superstar in your area

Sample LBPS Payoff Letter.pdf


Seterus Package 2014 ****

LBPS 3rd Party Authorization Form

FAX# Imaging Department. 877-649-0743.


NEW number: 888-917-6004-Short Sale Department

and RUSH FAX:503-616-3604
Telephone # for loss and mitigation is 866-570-5277 press 0
FAX for LOA and SS Package 877-649-0743 FOLLOW UP WITH 72 HOURS

email address sequence is [email protected]

Seterus, Inc. is now offering the Clarifire Community, a new online customer service site to help streamline the application and approval process for foreclosure alternative programs, such as short sale, deed in lieu of foreclosure and deed for lease.  The site can be used by any third party authorized by the customer. 

Through the site, you will be able to do the following:

  • Find information on alternatives to foreclosure such as a short sale, deed in lieu or deed for lease
  • Request Seterus’s assistance with a foreclosure alternative
  • Obtain requirements and upload necessary documentation
  • Monitor status of your request 24 hours a day, 7 days per week
  • Contact your Seterus account officer via live, online chat during our regular business hours

To use Clarifire Community, please have the customer register and complete the authorization process at:    

Email Group Moderator to correct or add info to this group.

Discussion Forum

Seterus Uniform Borrower Assistance Form/Third Party

Started by Evelyn Blanks Apr 6, 2017. 0 Replies

Hi does anyone have the most recent Uniform Borrowwer Assistance Form and Third Party Authorization for Seterus.    I spoke to them yesterday and they directed to me to their website - but for some…Continue

Seterus short sale

Started by Nadia Scheffers. Last reply by Nadia Scheffers Apr 4, 2016. 2 Replies

Can anyone tell me if Seterus use Equator?Thank youContinue


Started by Vanessa Machado Apr 16, 2015. 0 Replies


Where do I get the Seterus Short Sale Package

Started by Susan Kelly. Last reply by Wendy Rulnick Feb 19, 2014. 3 Replies

Where do I get the Seterus short sale package.ThanksContinue

Comment Wall


You need to be a member of Seterus (LBPS) to add comments!

Comment by Joseph Estrada on June 22, 2012 at 12:56pm

I had sent over a purchase offer and a home inspection from the buyer as to show that the price set for the property was too high.  Not only did they disregard the home inspection, but they told me that if they did not have someone meet their ridiculous net by next Wed., they would have the deed in lieu team take over...

I'm at a loss.  The house right next door, which is actually in move condition sold for 250k (average in the area).  This house is need of extreme repairs (uninhabitable) and they want to net 220k.

Any advice?


Comment by Michael Hayley on June 21, 2012 at 6:05am

yes they do. Its on their web. 

Comment by Joanie Cubias on June 20, 2012 at 3:07pm

Anyone know if Seterus has an arms-length affidavit limiting a relationship b/t listing agent and seller?

Comment by Justin on June 17, 2012 at 5:05am

For those of you wanting your commission restored because your sale was outsourced, contact both the outsourcer and Seterus directly and advise that you want the loan brought back from the outsourcer due to the commissions.

They will bring it back to Seterus and re-assign it to a Seterus loan workout officer. The deal won't change, ie, the investor minimum is still going to be the same. Don't change anything on the hud except how your comm. is structured.

If they give any pushback (the outsourcer might) then advise all parties you will be contacting FNMA and do not hesitate to do so. Give them about 2 days to process it.

The outsourcing is happening more frequently.

Comment by Bryant Tutas on April 20, 2012 at 3:30pm

Hi Jamie. Yes I have. Here's the exact language from the one I closed in February:

Upon completion of all requirements by borrower(s), Seterus, Inc. will release the Borrower(s) from any remaining deficiency balance due and execute a release and a discharge of the deed of trust/mortgage and, if necessary, will dismiss any pending legal action to collect this obligation. As required by law, Seterus, Inc. may issue a 1099C, Forgiveness of Debt, as a result of this Settlement Agreement. Borrower(s) acknowledges that there may be tax implications resulting from debt forgiveness. Borrower(s) should consult with a tax advisor.

Comment by Jamie Cafferty on April 20, 2012 at 2:35pm

Has anyone managed to get a release letter from Seterus that waved the deficiency?

Comment by Teresa sage on March 27, 2012 at 11:42am

Anyone have the CEO or Presidents Office info on this ridiculous company?! :)

Comment by Gordon K on March 22, 2012 at 11:59am

I desperately need a supervisor/management/upper level escalation contact after a disastrous and borderline illegal call from the negotiator today. Any help?

Comment by Noah Stevens on March 21, 2012 at 2:09pm

Does anyone have a manager level contact? Seterus keeps declining the short sale due to the hardship not being valid in their opinion (it is in reality), but since it keeps going back to the same negotiator, we can't get anywhere. When I asked to speak with his manager he hung up on me and has not returned a call or email since. Extremely frustrating! 

Comment by Bernadette Davidson CDPE SFR CNE on March 5, 2012 at 1:30pm

Whoops, I meant to say request after postponement. Good luck, we hope you and your seller will prevail.


Members (312)



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