Short Sale Superstars

Providing you with the knowledge and tools needed to succeed with Short Sales


Seterus (LBPS)

IBM put 1.3 Billion into this arm of the business... let's see how productive that was?

Members: 311
Latest Activity: Jul 28

Contact Info For Seterus Short Sales


Click the button to hire a Short Sale Agent Superstar in your area

Sample LBPS Payoff Letter.pdf


Seterus Package 2014 ****

LBPS 3rd Party Authorization Form

FAX# Imaging Department. 877-649-0743.


NEW number: 888-917-6004-Short Sale Department

and RUSH FAX:503-616-3604
Telephone # for loss and mitigation is 866-570-5277 press 0
FAX for LOA and SS Package 877-649-0743 FOLLOW UP WITH 72 HOURS

email address sequence is

Seterus, Inc. is now offering the Clarifire Community, a new online customer service site to help streamline the application and approval process for foreclosure alternative programs, such as short sale, deed in lieu of foreclosure and deed for lease.  The site can be used by any third party authorized by the customer. 

Through the site, you will be able to do the following:

  • Find information on alternatives to foreclosure such as a short sale, deed in lieu or deed for lease
  • Request Seterus’s assistance with a foreclosure alternative
  • Obtain requirements and upload necessary documentation
  • Monitor status of your request 24 hours a day, 7 days per week
  • Contact your Seterus account officer via live, online chat during our regular business hours

To use Clarifire Community, please have the customer register and complete the authorization process at:    

Email Group Moderator to correct or add info to this group.

Discussion Forum

Seterus short sale

Started by Nadia Scheffers. Last reply by Nadia Scheffers Apr 4. 2 Replies

Can anyone tell me if Seterus use Equator?Thank youContinue


Started by Vanessa Machado Apr 16, 2015. 0 Replies


Where do I get the Seterus Short Sale Package

Started by Susan Kelly. Last reply by Wendy Rulnick Feb 19, 2014. 3 Replies

Where do I get the Seterus short sale package.ThanksContinue

Seterus not really using Clarifire

Started by Ute Ferdig. Last reply by Tara Samney Nov 1, 2013. 1 Reply

I have a short sale with Seterus that involves Fannie Mae loan.  My borrower went through their online third party authorization process in February and I received an e-mail invitation.  I registered…Continue

Comment Wall


You need to be a member of Seterus (LBPS) to add comments!

Comment by Jerry A Cook on May 9, 2013 at 6:47pm

As insane as it sounds,  the banks are making money NOT closing!  For 'short sale agents' this is tough as we are working and earning zero money!   Patience and persistence, but setting clear expectations from 'any bank' is important.

I get info to bank within 5 to 7 days of their requesting it.

I update the bank every Friday, if the buyer is still engaged and property is secure.

I include any changes in occupancy of property.

I send them a check list of documents sent, the dates of those documents and when the next documents will be sent (bank statements and paystubs)

I remind them that it is their choice how to proceed, I just gather information and send to them.  (Our job is to get listings, market homes, get quality buyers, and handle the escrow/inspection/disclosures stuff, It is TOTALLY the banks job to issue a demand letter {short sale approval} that allow me to close escrow.)

After the initial package is sent, I have about 15 minutes a week invested in the process.   Seems to work.  Great thing is it allows me to work on MANY more files!  Good luck and much success!


Comment by Wendy Smith on March 15, 2013 at 3:31pm

I have an identical situation - Seterus is the servicer of a FannieMae loan.  Not much the folks at Seterus are going to be able to help with - yur battle is with FannieMae.  Take a peek in the FannieMae group - Fannie and her inflated values are wreaking havoc across the nation.  

Comment by Amy on March 15, 2013 at 3:26pm

Value came in a lot higher than my comps and cash offer. I prepared a fannie mae value dispute form to be submitted. Does anyone have an escalation number for Seterus?

Comment by Patricia Bravo on February 8, 2013 at 6:29pm

Marty: Try emailing, or call: 800-732-6643. I read it on another post.

Comment by Marty Macisso on December 6, 2012 at 11:10am

Does anyone have the Fannie Mae value dispute contact? I have a Seterus file, the offer is right in line with the BPO however, they seem to be going off the current MLS list price vs the BPO. The negotiator went as far as to say he didnt even know what the BPO was. What a jack ass the negotiator was too.


Comment by Jan Sanderlin on August 20, 2012 at 11:08pm

HELP!!!! Does anyone have a contact in the Executive Offices??? NCMLS was servicing our short sale and dropped the ball.  Seterus foreclosed when we had met the criteris for the Trustee Sale delay but the servicing agent was ill and didnt get the information over to them...I have been successful in having a foreclosure action rescinded by misconduct of the servicng agent.  Any information would be most helpful! Thank you in advance!

Comment by Joanie Cubias on June 28, 2012 at 6:54pm

Need a copy of Seterus's arms length affidavit. No one from Seterus seems to know where to find it, and I can't find it on their website. Help!

Comment by Joseph Estrada on June 25, 2012 at 1:16pm

Hi Cami,

Thanks for the information.  How does one go about submitting a value dispute to Fannie Mae?

Comment by Cami Pinsak on June 23, 2012 at 12:34pm

Hi Joseph,

I have two with Seterus.  Both of them have come back with net minimum proceeds that equal fair market value.  One offer I was able to get higher.  The other one, I had to file a value dispute.  Is this a Fannie Mae loan?  You may need to do a value dispute with Fannie Mae directly, if they are the investor.


Comment by Joseph Estrada on June 22, 2012 at 3:56pm

I had sent over a purchase offer and a home inspection from the buyer as to show that the price set for the property was too high.  Not only did they disregard the home inspection, but they told me that if they did not have someone meet their ridiculous net by next Wed., they would have the deed in lieu team take over...

I'm at a loss.  The house right next door, which is actually in move condition sold for 250k (average in the area).  This house is need of extreme repairs (uninhabitable) and they want to net 220k.

Any advice?



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