Seterus (LBPS)

IBM put 1.3 Billion into this arm of the business... let's see how productive that was?

Members: 312
Latest Activity: Nov 16, 2017

Contact Info For Seterus Short Sales


Click the button to hire a Short Sale Agent Superstar in your area

Sample LBPS Payoff Letter.pdf


Seterus Package 2014 ****

LBPS 3rd Party Authorization Form

FAX# Imaging Department. 877-649-0743.


NEW number: 888-917-6004-Short Sale Department

and RUSH FAX:503-616-3604
Telephone # for loss and mitigation is 866-570-5277 press 0
FAX for LOA and SS Package 877-649-0743 FOLLOW UP WITH 72 HOURS

email address sequence is [email protected]

Seterus, Inc. is now offering the Clarifire Community, a new online customer service site to help streamline the application and approval process for foreclosure alternative programs, such as short sale, deed in lieu of foreclosure and deed for lease.  The site can be used by any third party authorized by the customer. 

Through the site, you will be able to do the following:

  • Find information on alternatives to foreclosure such as a short sale, deed in lieu or deed for lease
  • Request Seterus’s assistance with a foreclosure alternative
  • Obtain requirements and upload necessary documentation
  • Monitor status of your request 24 hours a day, 7 days per week
  • Contact your Seterus account officer via live, online chat during our regular business hours

To use Clarifire Community, please have the customer register and complete the authorization process at:    

Email Group Moderator to correct or add info to this group.

Discussion Forum

Seterus Uniform Borrower Assistance Form/Third Party

Started by Evelyn Blanks Apr 6, 2017. 0 Replies

Hi does anyone have the most recent Uniform Borrowwer Assistance Form and Third Party Authorization for Seterus.    I spoke to them yesterday and they directed to me to their website - but for some…Continue

Seterus short sale

Started by Nadia Scheffers. Last reply by Nadia Scheffers Apr 4, 2016. 2 Replies

Can anyone tell me if Seterus use Equator?Thank youContinue


Started by Vanessa Machado Apr 16, 2015. 0 Replies


Where do I get the Seterus Short Sale Package

Started by Susan Kelly. Last reply by Wendy Rulnick Feb 19, 2014. 3 Replies

Where do I get the Seterus short sale package.ThanksContinue

Comment Wall


You need to be a member of Seterus (LBPS) to add comments!

Comment by Sheila Vardakis on September 4, 2013 at 5:34am

See if one of these people can help..............[email protected] or [email protected].  Just let them know that they were very helpful and instrumental in getting my short sale closed and that I felt they would be helpful to you.  Hope it works.  :)

Comment by Amy on September 2, 2013 at 11:03am

I received an email August 19  from my negotiator that my short sale has been approved and to wait for 3 business days for it to be generated.and up to now I have not received my short sale approval. I have emailed, called multiple times and nothing has happened. I spoke with the team lead to escalate and still. Who can I escalate? Any input will be very much appreciated. I have to submit approval for 2nd lienholder Wells Fargo who will not process our short sale without 1st approval. Thanks.

Comment by Jerry A Cook on May 9, 2013 at 3:47pm

As insane as it sounds,  the banks are making money NOT closing!  For 'short sale agents' this is tough as we are working and earning zero money!   Patience and persistence, but setting clear expectations from 'any bank' is important.

I get info to bank within 5 to 7 days of their requesting it.

I update the bank every Friday, if the buyer is still engaged and property is secure.

I include any changes in occupancy of property.

I send them a check list of documents sent, the dates of those documents and when the next documents will be sent (bank statements and paystubs)

I remind them that it is their choice how to proceed, I just gather information and send to them.  (Our job is to get listings, market homes, get quality buyers, and handle the escrow/inspection/disclosures stuff, It is TOTALLY the banks job to issue a demand letter {short sale approval} that allow me to close escrow.)

After the initial package is sent, I have about 15 minutes a week invested in the process.   Seems to work.  Great thing is it allows me to work on MANY more files!  Good luck and much success!


Comment by Wendy Smith on March 15, 2013 at 12:31pm

I have an identical situation - Seterus is the servicer of a FannieMae loan.  Not much the folks at Seterus are going to be able to help with - yur battle is with FannieMae.  Take a peek in the FannieMae group - Fannie and her inflated values are wreaking havoc across the nation.  

Comment by Amy on March 15, 2013 at 12:26pm

Value came in a lot higher than my comps and cash offer. I prepared a fannie mae value dispute form to be submitted. Does anyone have an escalation number for Seterus?

Comment by Marty Macisso on December 6, 2012 at 8:10am

Does anyone have the Fannie Mae value dispute contact? I have a Seterus file, the offer is right in line with the BPO however, they seem to be going off the current MLS list price vs the BPO. The negotiator went as far as to say he didnt even know what the BPO was. What a jack ass the negotiator was too.


Comment by Jan Sanderlin on August 20, 2012 at 8:08pm

HELP!!!! Does anyone have a contact in the Executive Offices??? NCMLS was servicing our short sale and dropped the ball.  Seterus foreclosed when we had met the criteris for the Trustee Sale delay but the servicing agent was ill and didnt get the information over to them...I have been successful in having a foreclosure action rescinded by misconduct of the servicng agent.  Any information would be most helpful! Thank you in advance!

Comment by Joanie Cubias on June 28, 2012 at 3:54pm

Need a copy of Seterus's arms length affidavit. No one from Seterus seems to know where to find it, and I can't find it on their website. Help!

Comment by Joseph Estrada on June 25, 2012 at 10:16am

Hi Cami,

Thanks for the information.  How does one go about submitting a value dispute to Fannie Mae?

Comment by Cami Pinsak on June 23, 2012 at 9:34am

Hi Joseph,

I have two with Seterus.  Both of them have come back with net minimum proceeds that equal fair market value.  One offer I was able to get higher.  The other one, I had to file a value dispute.  Is this a Fannie Mae loan?  You may need to do a value dispute with Fannie Mae directly, if they are the investor.



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