Seterus (LBPS)

IBM put 1.3 Billion into this arm of the business... let's see how productive that was?

Members: 306
Latest Activity: Feb 10

Contact Info For Seterus Short Sales


Click the button to hire a Short Sale Agent Superstar in your area

Sample LBPS Payoff Letter.pdf


Seterus Package 2014 ****

LBPS 3rd Party Authorization Form

FAX# Imaging Department. 877-649-0743.


NEW number: 888-917-6004-Short Sale Department

and RUSH FAX:503-616-3604
Telephone # for loss and mitigation is 866-570-5277 press 0
FAX for LOA and SS Package 877-649-0743 FOLLOW UP WITH 72 HOURS

Alternate number to call 1-888-917-6004

email address sequence is

Seterus, Inc. is now offering the Clarifire Community, a new online customer service site to help streamline the application and approval process for foreclosure alternative programs, such as short sale, deed in lieu of foreclosure and deed for lease.  The site can be used by any third party authorized by the customer. 

Through the site, you will be able to do the following:

  • Find information on alternatives to foreclosure such as a short sale, deed in lieu or deed for lease
  • Request Seterus’s assistance with a foreclosure alternative
  • Obtain requirements and upload necessary documentation
  • Monitor status of your request 24 hours a day, 7 days per week
  • Contact your Seterus account officer via live, online chat during our regular business hours

To use Clarifire Community, please have the customer register and complete the authorization process at:    

Jane LeGore said:

Called the same number several times and began trying every prompt getting a dead end & then I got through and got a lot of information on my transaction! I hope it works for all of's what I did:
1. Call the same number (866) 570-5277
2. Enter "1" for English
3. When asked to provide, enter your client's loan number
4. When asked to provide, enter the last four digits of your client's social
5. When you get the recording with the menu options, select "5" which will be to enter your party's extension number (even though I didn't have an extension number)
6. When asked to enter the extension number I entered "*" (just an asterisk) not followed by anything else. I just waited for a couple of seconds and then a live person came on and started asking all of the normal questions they used to when they picked up the phone
Good luck all - I hope it works for you too!

Email Group Moderator to correct or add info to this group.

Discussion Forum

Where do I get the Seterus Short Sale Package

Started by Susan Kelly. Last reply by Wendy Rulnick Feb 19, 2014. 3 Replies

Where do I get the Seterus short sale package.ThanksContinue

Seterus not really using Clarifire

Started by Ute Ferdig. Last reply by Tara Samney Nov 1, 2013. 1 Reply

I have a short sale with Seterus that involves Fannie Mae loan.  My borrower went through their online third party authorization process in February and I received an e-mail invitation.  I registered…Continue

seterus Help HElp

Started by Ana Benitez Aug 2, 2013. 0 Replies

anyone have contact number to executive office. i have a file that was approved over 30 days when i went to get FINAL HUD APPROVAL they told me the HUD sale price was for more than the original…Continue

Now I've Heard it All!

Started by Terry Reager. Last reply by Wendy Martin Jul 18, 2013. 1 Reply

After having submitted an offer of $179,000, Seterus gave me pricing guidance on the listing of $187,000, because they said that is the amount of the appraisal.  The buyers increased their offer to…Continue

Comment Wall


You need to be a member of Seterus (LBPS) to add comments!

Comment by Bryant Tutas on October 24, 2010 at 6:58am
Elise. If it's a HAFA short sale then there can be no deficiency judgment in the future. The LBPS approval I just received stated they were offering a "discounted payoff" and that it would be reported to the credit bureaus as "paid in full for less that full balance". The word deficiency is no where to be found.
Comment by Elise Fay on October 23, 2010 at 9:07pm
Can anyone share with us what kind of language LBPS puts in their approval letters regarding deficiencies?

I have one in with LBPS and my client has requested it go thru Fannie Mae HAFA program. The BPO was done...numbers look good and the negotiator was set to send it for review. I then informed her that my client has requested numerous times to be considered for the HAFA Program but of course that does add a slight delay to the process but one I think may be worth it to my client.
Quite amazing to hear from a negotiator on a Saturday afternoon in AZ.

I was also just notified that Citi in the midst of negotiations is selling or shall I say service released at the end of the month and Citi does now want to play. They don't like the offer! Now it is going to LBPS...of course I will have start over again. I do hope that LBPS bought the loan for pennies on the dollar and will want to play Lets Make a Deal.
Comment by Jeremy Eide on October 20, 2010 at 6:20pm
So.... i received an approval from chase 2 wks before the loan was about to be sent to IBM. my chase rep was very helpful and reassured me that once IBM gets the full file and sees that the numbers have been approved by the investor and the MI co they should just give us an ext and allow us to close.... Sounds rational right? took me 20 days to get the new acct number and auth into IBM to talk to someone for them to tell me too bad, so sorry, that chase messed up and should have given you a longer approval timeframe for us to allow you to close. and now even though the buyers lender has docs ready to send to escrow and close tomorrow and the investor and MI co have approved our numbers, IBM wants me to submit a new package and says that they will have to order a new BPO and go through the process. I have done enough to know that there has to be an easier way at this point... anybody have any pointers? any management contacts?
Comment by Stephanie Y. Ruiz on October 6, 2010 at 9:14am
Finally received the approval letter after being told that it was accepted as of 9/17 from IMB (LBPS) got a number just in case the standard 866-570-5277 doesn't get you through-Denver, Co local Office is 866-436-4766....
Comment by Michele Michaels on October 1, 2010 at 12:30pm
We have 4 packages in to LBPS, (BofA paper)three submitted within a day or two of August 3, 2010. The fourth was submitted 8-19. We were very impressed at first; we were on hold between 1 and 2 hours (no wait time if I called between 5-6 am), but when we finally got a live person, the info was good and the attitude professional and pleasant. Valuations were ordered in a timely manner. We received an approval letter on one of the first 3 pkgs September 1! However, we have hit a brick wall on the other 3 pkgs since. Negotiators voicemail boxes are full. Emails and faxes are not being answered. I am patient, and know how slammed negotiators are, but I am a squeaky wheel when it comes to representing clients. Just sent out an escalation email. Will let you know what happens. I'm hoping this is just a bump in the road for LBPS.
Comment by Charles Unger on September 21, 2010 at 7:51pm
have a new SS that was transfered from Aurora 2 weeks ago. I just got off the phone with LBPS. I was less than 2 minutes to get a live person. I faxed my own Auth to 877.649.0743 Will call in next couple of days to see if they got it ok. I will fax and mail the short sale package with new Auth and account #'s on every document.

I registered an account with LBPS at
This information is on their web site.

In order to submit a request for mortgage assistance the following documents are required:

A signed Sales Agreement.
A written offer.
An Estimated or Final HUD.
The senior lien Payoff Demand.
The listing agreement.
The request will not be reviewed until all required documents are received.

Please fax this information to 877.649.0743 or mail it to PO Box 4121, Beaverton, OR 97075-4121.
Comment by Mark Saakian on September 20, 2010 at 1:13am
I have had the complete package in for 3 weeks. Called and pressed zero. Comeone in customer service picked up immediately and informed that there are new notes by the negotiator. Transferred the call to loss mitigation. The 2 hour and 14 minute (!!!) wait time was worth it: I spoke to the negotiator, clarified questions that he had and he promised to send the approval letter within 3 days. We shall see. The loan was initially with Aurora and it was approved a couple of mionths ago before the buyer walked. They were able to use the BPO from Aurora but let me know that the BPO is good for 119 days. So, with the approval letter he will order a new BPO. I hope someone competend does it!
Comment by AMY GERRISH on September 15, 2010 at 7:15pm
Just checking in here...might be getting a new listing with them. From what I'm reading they sound like a blast to work with =)
Comment by Luis Ortega on August 28, 2010 at 9:50pm
terrible customer service, I have two short sales with them, always at least one hour waiting time
Comment by Bill Black on August 27, 2010 at 7:52pm

More tax incentives- Hopefully with 600 employees they can answer the phone. Finally got through after 1 hr. 20 minutes. Told me my BPO was completed on August 10th and it came in at $185K-$190K. Our offer was $166K. I asked how the BPO agent got in since the lock box was removed from the home on 8-6-2010. He said he didn't know why- but if I wanted to challenge I would need to submit an appraisal. I also asked why we were not notified and he said I should call every week. They do not do email correspondence and obviously don't follow up with counter offers.

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