Seterus (LBPS)

IBM put 1.3 Billion into this arm of the business... let's see how productive that was?

Members: 311
Latest Activity: Jul 28, 2016

Contact Info For Seterus Short Sales


Click the button to hire a Short Sale Agent Superstar in your area

Sample LBPS Payoff Letter.pdf


Seterus Package 2014 ****

LBPS 3rd Party Authorization Form

FAX# Imaging Department. 877-649-0743.


NEW number: 888-917-6004-Short Sale Department

and RUSH FAX:503-616-3604
Telephone # for loss and mitigation is 866-570-5277 press 0
FAX for LOA and SS Package 877-649-0743 FOLLOW UP WITH 72 HOURS

email address sequence is

Seterus, Inc. is now offering the Clarifire Community, a new online customer service site to help streamline the application and approval process for foreclosure alternative programs, such as short sale, deed in lieu of foreclosure and deed for lease.  The site can be used by any third party authorized by the customer. 

Through the site, you will be able to do the following:

  • Find information on alternatives to foreclosure such as a short sale, deed in lieu or deed for lease
  • Request Seterus’s assistance with a foreclosure alternative
  • Obtain requirements and upload necessary documentation
  • Monitor status of your request 24 hours a day, 7 days per week
  • Contact your Seterus account officer via live, online chat during our regular business hours

To use Clarifire Community, please have the customer register and complete the authorization process at:    

Email Group Moderator to correct or add info to this group.

Discussion Forum

Seterus short sale

Started by Nadia Scheffers. Last reply by Nadia Scheffers Apr 4, 2016. 2 Replies

Can anyone tell me if Seterus use Equator?Thank youContinue


Started by Vanessa Machado Apr 16, 2015. 0 Replies


Where do I get the Seterus Short Sale Package

Started by Susan Kelly. Last reply by Wendy Rulnick Feb 19, 2014. 3 Replies

Where do I get the Seterus short sale package.ThanksContinue

Seterus not really using Clarifire

Started by Ute Ferdig. Last reply by Tara Samney Nov 1, 2013. 1 Reply

I have a short sale with Seterus that involves Fannie Mae loan.  My borrower went through their online third party authorization process in February and I received an e-mail invitation.  I registered…Continue

Comment Wall


You need to be a member of Seterus (LBPS) to add comments!

Comment by Luis Ortega on August 28, 2010 at 6:50pm
terrible customer service, I have two short sales with them, always at least one hour waiting time
Comment by Bill Black on August 27, 2010 at 4:52pm

More tax incentives- Hopefully with 600 employees they can answer the phone. Finally got through after 1 hr. 20 minutes. Told me my BPO was completed on August 10th and it came in at $185K-$190K. Our offer was $166K. I asked how the BPO agent got in since the lock box was removed from the home on 8-6-2010. He said he didn't know why- but if I wanted to challenge I would need to submit an appraisal. I also asked why we were not notified and he said I should call every week. They do not do email correspondence and obviously don't follow up with counter offers.
Comment by Bill Black on August 27, 2010 at 4:10pm
One hour and 8 minutes to get a live voice only to be transferred to Ivan Gonzalez- 1 hour and 15 minutes into call.
Comment by Bill Black on August 27, 2010 at 3:55pm
I am 56 minutes into the call right now- was told a BPO was ordered on August 8th as well. They then stated they didn't accept our ATR after 3-4 conversations to get the offer to them- I thin they have a stall tactic with getting a notarized ATR. Time to file complaint with Fannie and OCC.
Comment by Sarah Ford on August 26, 2010 at 7:56am
Luis, I spoke with them on MONDAY - they didn't like mine because their name wasn't TYPED on it. I asked if they had a company specific authorization and they said no. thank you for form!
Comment by Ann Trieb on August 25, 2010 at 3:08pm
Thank you for that document Luis! I just sent it off to both of my sellers.
Comment by Luis Ortega on August 25, 2010 at 2:56pm
ask for group 7 liquidations department
Comment by Luis Ortega on August 25, 2010 at 2:55pm
You have to use their format of authorization to release information
Comment by Luis Ortega on August 25, 2010 at 2:54pm
Comment by Elise Fay on August 24, 2010 at 11:52am
I waited for about 25 minutes this morning and when someone picked up I --it was Loss Mitigation. I asked about the Fannie Mae HAFA program and he did not know ANYTHING. He then transferred me over to the Short Sale Dept--I waited another 15 minutes and then my phone died. They could only transfer me and not give out a number...this is so frustrating.

Members (310)





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