ING Direct Orange Mortgage

Information

ING Direct Orange Mortgage

ING is an online bank. This group is to provide helpful information for dealing with them.

Members: 89
Latest Activity: Feb 23, 2017

Contact Info and Guidelines

1 South Orange Street, Wilmington, DE 19801

By Phone

New Customers: 1-800-464-3473 (8 AM – 8 PM, 7 days a week)

Existing Customers: 1-888-464-0727 (8 AM – 8 PM, 7 days a week)

Access your account 24/7 through our Interactive Phone Service: 1-888-464-7868


[email protected]
http://ingdirect.com

ING Short Sale Guidelines.pdf

Discussion Forum

Approval timeframe for ING?

Started by Tricia La Motte. Last reply by Jonathan Katz Sep 12, 2012. 14 Replies

ING Demands Using their Title/Escrow-Advice Please

Started by James L. Bilotta. Last reply by VIVIAN Q. LE Jul 31, 2012. 15 Replies

Comment Wall

Comment

You need to be a member of ING Direct Orange Mortgage to add comments!

Comment by Thom Colby CA Brkr 888-391-5245 on April 24, 2012 at 7:33am

CEO @ Capital One - the owner of ING - got a response in less than 2 hours.  Not a great response, and it hasn't been ANY more pleasant since I contacted him but here's his e-mail info:  [email protected]

Comment by Patsy Clevenger on March 2, 2012 at 10:32am

What is up with ING????  Appraisal comes in 10K higher than any closed comp in the complex. I have a cash offer and I've been trying for a month to get a response from ING.  There response is how can the closed comps be less than an interior appraisal?  Really???? are they that flipping stupid???

Comment by ShirleyCoomer on January 25, 2012 at 8:01am

Does anyone have an escalation contact for ING when the negotiator is saying they will only pay 3%?

Comment by Kylee Roe on January 9, 2012 at 1:45pm

* seller assured me tenant would leave*

Comment by Kylee Roe on January 9, 2012 at 1:44pm

You know Banana....I can see your point, that cute nickname could be a real icebreaker!

Welll...it didn't close. Unknown to me, until I got the written approval....the seller had given the tenant a written lease! So.....hello McFly. Tenant wouldn't vacate, had rights despite the seller assuring me she would. Seller didn't believe I could get it approved. sigh...it foreclosed.

The work REALLY fast once you meet their requirements (and weren't too long on the front end either) and gave me 30 days to close it.

Comment by Anna "Banana" Kruchten on January 9, 2012 at 1:33pm

Kylee - actually it's worked well to use Banana when dealing with shorts.  I've had a lot of success. I like to know as much as I can about each lender upfront before I take it on. This one sounds like a real joy to work with ha ha. I had a suntrust from hell last year or so and swore I'd never take another one of them. What a waste for everyone involved.

Congrats on getting it closed!  Some sellers are willing to put cash on the line (if they have it) to make the problem go away.  I let them know they may ask for cash... hopefully not too much. Some are fine and like I said, others don't have any to give.  

How long of a process was it once you submitted the offer?

Thanks for your thoughts!!

Comment by Kylee Roe on January 9, 2012 at 1:01pm

Anna Banana--don't tell 'em your nickname or they may not take you seriously.

In my experience they are rude and unforgiving. Demanded seller bring in 5K, insisted they "knew" seller had more money and didn't need to do a short sale, wouldn't budge on price they wanted.



Got it approved, because my seller was willing, but not an easy bank nor pleasant negotiator on my go 'round.

Good luck

Comment by Anna "Banana" Kruchten on January 9, 2012 at 12:01pm

I am taking on a short sale with ING and haven't done one with them. From reading the comments it's seemingly a bit confusing as what they want and what they will and will not do or accept.  Any ideas would be much appreciated.  Seller is current and they've done 2 mods with them  in the past few years. Balloon is due in 5 months and they won't be able to handle the payment.

Comment by Scott Douville on January 9, 2012 at 10:35am

I just spoke to ING and they stated that they will do 5.5% Commission

Comment by Thom Colby CA Brkr 888-391-5245 on December 6, 2011 at 4:20pm

Regarding choice of Title

 

common-legal-q%20Sellers%20Choice.pdf

 

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