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The Hongkong and Shanghai Banking Corporation Limited

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HSBC Short Sale Information

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Link for Short Sale Package info

Call 1-800-309-8000 or 800-365-6730. (HINT: Choose option1 (homeowner calling) not option 2 -(3rd party calling). Choosing option 1 will get you right through. They will immediately transfer you to the short sale department. )

Short Sale Fax 866-827-9660
Alternate Fax 813-571-8917 (can confirm fax receipts in one hour)

Alternate Fax 888-617-0999
Payoff and Letter of Authoration Fax 732-352-7519

Special Number for accounts that were sent to outside agencies, call 1-800-756-1604 then press option 2 for agency accounts

HSBC only requires preliminary HUD, contract and either Letter of Authorization or Listing Agreement to begin the short sale process.

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Comment by Jean Costanzo on April 28, 2012 at 10:16am: I have short sale approval on a HSBC 1st and 2nd good until may 24th We just received notice that they are selling both loans to First Niagra on may 18th The buyers are using Wells Fargo and will not be closed by then Any suggestions ?

Thanks so much

Comment by Justin Sciranko on March 5, 2012 at 11:11am: Hey Krystal. They are very easy to work with. Just call your contact, let them know buyer's walked but you are sending them a new contract and hud-1. You should not have to start over. Good luck. Justin

Comment by Krystal Warren on March 5, 2012 at 11:03am: Does anyone know if HSBC will replace a buyer that walked with a new one? I know some banks have a smooth process of doing so, some won't let you and you have to start over... What's your experience with HSBC doing this? We were literally an addendum away from approval and the buyers walked.... Any info is appreciated. Thanks :)

Comment by James Lockard on October 2, 2011 at 5:38pm: Just got a listing where sellers have to relocate. Purchased in 2006 with two loans from HSBC (80/20) equal 100% so no way can they sell and pay off mortgage. They are current on both loans. First is a Fannie Mae. HSBC is telling me they will not consider a short sale or evaluate a contract unless sellers at 35 days past due. Is this everyone else's experience?

Comment by Terry Reager on September 14, 2011 at 2:51pm: Has anyone had success with getting HSBC to approve a 6% commission instead of 5%?

Comment by Rosemary Gleason Reed on August 11, 2011 at 9:14am: http://investing.businessweek.com/research/stocks/people/people.asp...

HBC is the stock symbol. These are the officers. My negotiator used @us.hsbc.com. Good luck.

Comment by Michael Dacko on August 10, 2011 at 8:35pm: Anyone have a "high-up" executive contact with HSBC? Need an approval pushed in the next 48 hours and the negotiator is in La-La Land.

Comment by Rosemary Gleason Reed on July 15, 2011 at 11:39am: Does anyone know if HSBC is requiring an arms-length statement?

Comment by Jim Hale on March 31, 2011 at 5:20pm: I called 800-365-6730

and had no trouble getting to a live person.

Comment by Jim Hale on March 31, 2011 at 5:18pm: I am told by a very nice lady at the HSBC short sale office that their fax number is 866-860-8826.

She says all they need for a short sale is:

Letter of authorization

preliminary HUD1

copy of listing

copy of sale agreement

proof of buyer funds

....with loan number and seller's last four of SSN on each page.

I questioned the absence of seller hardship info on that list. She said they did not need it.

She says they will take 2-4 weeks.

They will expedite if a sale is looming - but they can't do the impossible if you are submitting at the last minute.

They will delay an auction date if the numbers look right.

I asked if sale submitted by May 1 could forestall a May 19 auction date. She basically said it would be tight but possible.

We'll see what happens.