Just lost the BofA approval on the HELOC because PMI on the 1st has taken too long (so far 4 weeks from submission to PMI and counting).  

GT Customer Service cannot provide any reasonable expectation as to timing or for escalating this file.    A few weeks ago I spoke with the loss mitigator who advised that he would escalate the file to his supervisor to contact the counter-part at PMI.  But he has not returned my calls or faxes requesting an update since that conversation.  The only suggestion GT customer service can provide is to keep calling weekly for updates or to attempt to contact the negotiator or loss mitigator.

Does anyone have any suggestions for escalating this file within the GT organization?