1.800.968.7700 direct extension to loss mitigation (not customer service) is 9951.
Here is a link to the Flagstar bank headquarters with phone and fax numbers:
During business hours you can also dial 800-945-9951.
Direct line to loss mitigation - 800-393-4887.
Flagstar Third Party Authorization - REQUIRED
Action: On November 21, 2012, the Board entered into a Settlement Agreement with Flagstar Bank, F.S.B. (Flagstar) that required Flagstar to pay a civil money penalty in the amount of $37,000, and pay $92,677 to indemnify HUD for its losses with respect to one FHA loan, to indemnify HUD for any loss (past, present or future) on five FHA loans for a period of five years from the date of the agreement, and to retain and fully pay for a third-party servicing monitor for a period of one year, without admitting fault or liability.
Cause: The Board took this action based on the following violations of HUD/FHA requirements alleged by HUD: Flagstar failed to engage in loss mitigation, failed to service FHA loans in accordance with HUD requirements, and failed to offer property disposition options to the mortgagors.
Anyone have any suggestions on a better way to escalate a VA file through Flagstar? We received an approval on May 16th, however, the approval letter was incorrect. I immediately responded back to…Continue