Fifth Third Bank

Members: 127
Latest Activity: Apr 12, 2018

Fifth Third Bank Short Sale Information


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Contact Info:

PH: 866-601-6391 or 800-375-1745
FX: 513-358-8697

Missing documents FX# 513-358-3595

FX LOA to: 513-358-1729

Fifth Third Bank
Attn: Homeowner’s Assistance Dept.
5001 Kingsley Dr
Mail Drop: 1 MOB19
Cincinnati, OH 45227


We make every effort we possibly can to try to prevent a foreclosure," says Fred Troncone, the bank's chief collections officer.

Fifth Third Social Media Contact Information

Currently, Fifth Third uses dedicated customer service representatives to correspond with our customers including:

Jamesat53 James, Fifth Third Bank
Ryanat53 OR Ryan, Fifth Third Bank
Michaelat53 Michael, Fifth Third Bank

"Homeowners can apply or download an application on 5/3's website here:"

Fifth Third Application.pdf


Discussion Forum

Need escalation contact Fifth Third

Started by Deb Orth Sep 18, 2017. 0 Replies

30 Day Approval Need Extension

Started by Sharon Alters, CDPE, GRI Sep 27, 2013. 0 Replies

Comment Wall


You need to be a member of Fifth Third Bank to add comments!

Comment by Jason Ellis on March 4, 2012 at 1:16pm

3rd Party Authorization Fax only - Number 513-358-1729 Assistance App must be filled out

Comment by Victor Atche on February 22, 2012 at 8:29am

I had dealings with 53 bank for a development that went south after developer lost his financing.  Value dropped significantly and owner who was caught trying to do a quick turn got buried in debt and eventually stopped making payments.  Investment property was in very desirable location so client thought to salvage his losses by trying to negotiate reduction to principle AND keep property.  Bank obviously laughed at offer and despite repeated attempts to modify current payment, the two parties could not agree on revised payment amount.  Client indicated based on financials that chapter 7 was imminent which at face value did not appear to sway the bank.

Bottom line, 53 had to resolve before 180 day window charge off and given customer financials and potential for chapter 7 approval, they approved settlement to reduce principle $200K+ and release lien in full satisfaction of loan upon payment of remaining balance which was current appraised value after market decline.  When?  One week prior to 180th day of not having received payment.

Net net 53 will act in its own self-interest and decline settlement offers or drag on the process until you're close to 180 day charge off.  If you are insolvent (liabilities exceed assets) and are prepared to take potential credit hit to foreclose then I would strongly suggest you play out the 180 day game because they WILL contact you to avoid charge off.  This assumes the facts support the hardship and that you can clearly demonstrate to bank that there is more value in accepting your settlement now versus what can be recouped after potential foreclosure and pursuit of deficiency to current note.

The above case may be the exception to the norm so if anything, don't be discouraged if you've been declined on proposed settlements.  The above example was submitted as many times as it was rejected and finally got approved.  If time is on your side and you can play out the 180 day clock, it's worth the wait.

Comment by Richard Zaretsky on February 9, 2012 at 7:17pm

a lot of the fifth third workouts involved promissory notes for the deficiency - more than with any other lender we work with.

Comment by Annette on February 9, 2012 at 5:28am

I've been following this group for several months because I submitted an offer to Fifth Third Bank last October as a short sale.  The housing market in my area supported the offer of $22K (I owe $69K on first and $2.9K on second).  I have also kept up my payments.  My hardship was not financial - it was the fact that the neighborhood has gone so far down hill.  I am surrounded by drug dealers (and was threatened by one last Spring), an outdoor barbeque opened a couple of years ago right next door, and a small pony keg moved to across the street from my home and with it came alot  noise (car radios left on loud while people go into the pony keg).  Most of the drug problem is in front of and on the side of this pony keg as well as the apartment building directly across the street.  Due to my help, there was a big drug bust in the apartment building across the street, but another dealer moved in.  I continue to work with the police.

It took 3 months to get my file to loss mitigation due to the fact that I was keeping up my payments.  Then things happened quickly.  I had 2 BPO's.  The first was a joke.  The guy came in and told me he was taking pictures for his wife who sat in the car.  He was not interested in see the problems the house has.  The 2nd BPO was much better. This woman walked the neighborhood, asked me about the drug problem across the street and really looked at the house and took appropriate pictures.  My short sale specialist told me that BPO was in line with the offer.

Yesterday, Fifth Third came back with accepting the short sale offer but they would file a deficiency judgement for the balance of around $50K.  I haven't talked with my short sale specialist yet today (but will), but I was very open to doing a promissory note within reason.  My boss (who is a general counsel of a large cincinnati company) is also going to check around with people she knows to refer me to an appropriate attorney.

Any suggestions?

Comment by Troy Funk on August 14, 2011 at 6:35pm
Just closed on a Firth Third Short Sale in Sarasota.   First Third had the 1st and 2nd mortgage.  The good news is the two negotiators with Fifth Third did communicate with each other before approval to help facilitate the process and they responded quickly. - Troy   I post often about our experieces with short sales at
Comment by Donte Tribble on June 14, 2011 at 1:49pm

Submitted all docs, package is being reviewed by the assigned negotiator, no sale date and still no correspondence from the Kelly Chiaccio (negotiator)...any ideas or contacts higher up? 

Comment by Suzanne White on March 3, 2011 at 6:45am
File been with 5th third for 5 weeks.  no movement on file-no BPO ordered.  I have been told no documents are outstanding, just sitting with Kelly Chiacchio. Any suggestions?
Comment by Victor Atche on February 23, 2011 at 9:33am

Team -  I submitted my proposal to a Sandra Elder and although she determined reasonable to request a valuation on my property, I get the distinct impression they are no longer taking my calls.  I've left messages and when I get automated call to my house and get connected to her department, the call is aways dropped.  Not sure if this is some BAU tactic or if they plan to simply take to foreclosure without any further direct communication.  Any recommendations or telephone numbers to her upper management?  Thanks in advance for any assistance.

Comment by Kynse L. Agles CDPE on February 3, 2011 at 8:55am


Call 866-565-5484. Be nice, I know from doing a lot of short sales with 53rd sugar gets you further than spice! You may be able to negotiate that amount down or set up a payment arrangement for the property owner. 53rd is great to work with. Let me know if you need any assistance. 

Comment by Valerie Black on February 3, 2011 at 6:14am
Having difficulty with 2nd 5/3rd lender - releasing the lien - they want 10% of balance on a charged off loan - does anyone know of someone to help.

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