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Authorization FAX: 866-675-5772
Short Sale Package FAX: 866-940-8125
Executive Response - 877-245-2511
Telephone: 866-272-4749 or 800-723-7906
Home Equity: 800-685-0935 Home Equity 3rd Party Fax: 866-940-8125
Citi Summary of Short Sale Process for Real Estate Agents
Email [email protected] or [email protected] or [email protected]
The SS Pack must include:
Workable Solutions Package (below)
Hardship Letter
Last 2 Pay Stubs (if self employed there is a list in the workable solutions package)
Last 2 COMPLETE Bank Statements
Last Tax return ALL pages
Listing Agreement
Contract
HUD1
Rinse and repeat
Email [email protected]
Workable Solutions Packet
Citi Arms Length Transaction Form
Citi Financial Worksheet
SAMPLE CITI APPROVAL LETTER -
sampleCitiApprovalLetter.pdf
ESCALATION: [email protected]
1(877) 245-2511 extension: 1804473
Started by johnna lodge. Last reply by Ben Benita Jun 5, 2016. 1 Reply 0 Likes
Started by Rita Legan. Last reply by Ben Benita Apr 18, 2016. 1 Reply 0 Likes
Started by Shelby Hale. Last reply by Ben Benita Apr 12, 2016. 6 Replies 0 Likes
Comment
Gilda, Please contact me since I have exactly the same situation with a Fannie Mae 2nd liquidated by them in Nov. 2012 and now Citi refuses to release it and won't communicate with fannie mae and when I communicate with Fannie Mae they say they no longer have an interest in the loan, it is a nightmare!
Contact the title company that closed the file and see if they have any follow up that could help you.
I would suggest to get those reports from FNMA and CITI in writing, submit to title and have that cleared out. We done that before with judgments; seller signs an affidavit and done.
I am reaching out to the short sale experts.. I have a deal where the 2nd lien was charged off in 2010, however it shows on title the lien still exist.. I called Citi and they asked us to call FNMA, I submitted an escalation with FNMA and they claim they don’t have the loan anymore, Citi then ask us to call recovery and then the foreclosure attorney (David Stern –which you know this office doesn’t exist.).
I have today contacted Citi escalation support and again I am getting no-where… they stated the homeowner doesn’t owe anything but seems they don’t know how to request a lien release or satisfaction of mortgage…
My next step will be to write a letter to CEO but before I do that… do you have any suggestions.
I would really appreciate your help!!!
Hi, 2nd lien and not fha, found out that Jan Brown handles fha and Robert Art handles risk management. Robert was the correct escalation and he turned me down. This is a Citi loan, I was quoted they couldn't go past the DOJ settlement date and the loan was headed for charge-off status as of 6/24/13. They could extend, they won't, or Robert won't extend to be correct.
Comment by Jan Sanderlin yesterdayDelete Comment
Hi Superstars! I have a Citi 2nd lien that is due to be charged off on Monday June 24, 2013. I have reached out to Jan Brown (fha) and Robert Art (risk management) both have declined to extend the time to close which is estimated to be 7/2 or 7/3...So close and yet so far...Anyone have a contact for Citi's executive offices or anyone else that maybe able to help??? HELP!!! Thank you in advance!!!
Hi Superstars! I have a Citi 2nd lien that is due to be charged off on Monday June 24, 2013. I have reached out to Jan Brown (fha) and Robert Art (risk management) both have declined to extend the time to close which is estimated to be 7/2 or 7/3...So close and yet so far...Anyone have a contact for Citi's executive offices or anyone else that maybe able to help??? HELP!!! Thank you in advance!!!
Running in to significant issues on our FHA SS w/ Citi -- their affidavit indicates that there can be no un-disclosed agreements (add'l funds to a 2nd) - so we disclose terms of agreement & CITI negotiator gives OK for these funds to be paid, but can not show on the HUD. Escrow & now the buyer aren't willing to move because affidavit says that these agreements have to be on HUD. What do I do when CITI says it can NOT go on HUD, but everyone else seems to think they know better. Any tips??
Sara, in an unexpected twist IndyMac went up to the max of $8500 to pay Citi. I couldn't get Citi to budge. I'm told the approval letter from Citi is coming in the next day or 2. I don't thiink that the HAMP escalation helped any, even though they made contact. This was a good lesson for me. In the future I'm going to include language that the buyer will need to pay X amount of dollars toward satisfaction of junior lien release if terms can not be met or something along those lines...in this case buyer is already paying $5,000 more than appraised value, so it simply was not an option.
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