Citi Short Sale Information

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Latest Activity: Sep 20, 2018

Citi Bank Short Sale Information


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Authorization FAX:  866-675-5772

Short Sale Package FAX:  866-940-8125

Executive Response - 877-245-2511

Telephone:  866-272-4749 or 800-723-7906

Home Equity: 800-685-0935  Home Equity 3rd Party Fax: 866-940-8125

Citi Summary of Short Sale Process for Real Estate Agents


Email [email protected] or  [email protected] or [email protected]

The SS Pack must include:

Workable Solutions Package (below)
Hardship Letter
Last 2 Pay Stubs (if self employed there is a list in the workable solutions package)
Last 2 COMPLETE Bank Statements
Last Tax return ALL pages
Listing Agreement
Rinse and repeat

Email [email protected]
Workable Solutions Packet

Citi Arms Length Transaction Form

Citi Financial Worksheet


ESCALATION: [email protected]

 1(877) 245-2511 extension: 1804473

Discussion Forum

is city bank and city mortgage one in the same?

Started by johnna lodge. Last reply by Ben Benita Jun 5, 2016. 1 Reply

Citi Seems To Be Sleeping On This One

Started by Rita Legan. Last reply by Ben Benita Apr 18, 2016. 1 Reply

No Imminent Default??

Started by Shelby Hale. Last reply by Ben Benita Apr 12, 2016. 6 Replies

Comment Wall


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Comment by Paola Martinsen on June 3, 2014 at 9:23am

HI Guys, I need to escalate to the office of the president. Complete lack of integrity and follow through on my SS. I have tried every number I could possibly think of and have used in the past but im not getting through to the CEO's office. Does anyone have a number to the office of the president or the executive department?

  • SS pckt sent 1/21
  • Seller filed Bk in Feb
  • BK permission to sell obtained on 4/9
  • Citi would not accept the Notice of Abandonment as sufficient to sell (all that's legally required in UT)
  • New BPO done 5/1
  • Value came in on 5/8 (per Freddie mac)
  • Citi was saying it was not back until 5/25
  • Sent value dispute to Citi and Freddie Mac on 5/12
  • Citi has not assigned a negotiator nor have they sent the value dispute to the investor as of today.
  • Scheduled multiple call backs with the processor and she has not called me back
  • Escalated to supervisor and also to the manager and they kick it back to the processor who is not getting the job done.
Comment by Paola Martinsen on April 16, 2014 at 12:39pm

Does anyone have a number for the presidents office at Citi? I cannot get through to anyone!! All escalation numbers keep on routing me back to the representative and her managers that wont call me back! Help!!! Im trying to get someone in Citi that knows BK state specific procedures to acknowledge that the abandonment that we have is sufficient to proceed with the SS (thas all we need and we have it) but their reps have no clue what they are doing. Any guidance on where to go is greatly appreciated!

Comment by Linda Cadotte on March 30, 2014 at 3:22pm

I have listing where GreenTree says Citi Financial is the investor.  GT says they will not lower the price  or pay 3% CC to a buyer.  Now, it has been on the market 6 mos and the property will not sell.  I paid for an appraisal to dispute their value, but they still would not reduce price.  Who should I speak with?

Is there an escalation person for GT and a person with Citi that would be helpful to speak with?  thx!


Comment by Jana Reyes on February 10, 2014 at 10:42am

Does anyone have a direct phone number for the Executive Response Unit???  My file was escalated there but the person who escalated me gave me a bad contact number.  I have called back in and received 4 other bad numbers.  Even the folks who work there can't seem to locate the department.  Help! My foreclosure clock is ticking! :(   

Comment by Sally K. & David L. Hanson on December 20, 2013 at 4:16pm

Need the highest level of prompt attention at Citi..

Need immediate intervention...stay in federal bankruptcy court..must close by anyone or know anyone
who does ?


Comment by Nolberto on December 19, 2013 at 10:43am


Email me to give you couple of those...

Comment by Marcy Spieker on December 19, 2013 at 10:12am

Our short sale approval letter expires today.  Escrow has been emailing the negotiator who has to sign the final HUD since Tuesday with no response of any type.  Does anyone have a contact in upper management I can contact to get the HUD signed off and/or an extension of a few days.

Comment by Patrick Smith on December 17, 2013 at 12:52pm

A new one:  Citi says that since the sales price is higher than the loan balance they won't consider for a short sale.  When we pointed out that we are appropriately netting out a junior lien payment ($6k on this FHLMC file), sold real estate taxes, broker's commission and title costs, Citi responds "the buyer will just need to pay those".  Ugh.  What a violation of the investor's servicer guidelines.  I hope that this is just me finding ONE ignorant (and downright unprofessional) employee at Citi and not the sign of times to come.

Comment by Melissa Trimarche on December 3, 2013 at 1:54pm

Yes I thought that is was customary to notify the borrowers of service release.  We use county records research to check sale dates.  I really appreciate your comment and yes... I will email you.

Comment by Nolberto on December 3, 2013 at 1:44pm

Most-likely, it got postponed but you want to get the Fcl attorney ph# and verify with them. There should be a letter about the release which usually goes 30-45 days in advance. If you want you can e-mail me for two of my contacts in Citi who could assist.


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