Citi Short Sale Information

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Latest Activity: Jan 24

Citi Bank Short Sale Information


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Authorization FAX:  866-675-5772

Short Sale Package FAX:  866-940-8125

Executive Response - 877-245-2511

Telephone:  866-272-4749 or 800-723-7906

Home Equity: 800-685-0935  Home Equity 3rd Party Fax: 866-940-8125

Citi Summary of Short Sale Process for Real Estate Agents


Email [email protected] or  [email protected] or [email protected]

The SS Pack must include:

Workable Solutions Package (below)
Hardship Letter
Last 2 Pay Stubs (if self employed there is a list in the workable solutions package)
Last 2 COMPLETE Bank Statements
Last Tax return ALL pages
Listing Agreement
Rinse and repeat

Email [email protected]
Workable Solutions Packet

Citi Arms Length Transaction Form

Citi Financial Worksheet


ESCALATION: [email protected]

 1(877) 245-2511 extension: 1804473

Discussion Forum

is city bank and city mortgage one in the same?

Started by johnna lodge. Last reply by Ben Benita Jun 5, 2016. 1 Reply

Citi Seems To Be Sleeping On This One

Started by Rita Legan. Last reply by Ben Benita Apr 18, 2016. 1 Reply

No Imminent Default??

Started by Shelby Hale. Last reply by Ben Benita Apr 12, 2016. 6 Replies

Comment Wall


You need to be a member of Citi to add comments!

Comment by Linda Cadotte on March 30, 2014 at 3:22pm

I have listing where GreenTree says Citi Financial is the investor.  GT says they will not lower the price  or pay 3% CC to a buyer.  Now, it has been on the market 6 mos and the property will not sell.  I paid for an appraisal to dispute their value, but they still would not reduce price.  Who should I speak with?

Is there an escalation person for GT and a person with Citi that would be helpful to speak with?  thx!


Comment by Jana Reyes on February 10, 2014 at 10:42am

Does anyone have a direct phone number for the Executive Response Unit???  My file was escalated there but the person who escalated me gave me a bad contact number.  I have called back in and received 4 other bad numbers.  Even the folks who work there can't seem to locate the department.  Help! My foreclosure clock is ticking! :(   

Comment by Sally K. & David L. Hanson on December 20, 2013 at 4:16pm

Need the highest level of prompt attention at Citi..

Need immediate intervention...stay in federal bankruptcy court..must close by anyone or know anyone
who does ?


Comment by Nolberto on December 19, 2013 at 10:43am


Email me to give you couple of those...

Comment by Marcy Spieker on December 19, 2013 at 10:12am

Our short sale approval letter expires today.  Escrow has been emailing the negotiator who has to sign the final HUD since Tuesday with no response of any type.  Does anyone have a contact in upper management I can contact to get the HUD signed off and/or an extension of a few days.

Comment by Patrick Smith on December 17, 2013 at 12:52pm

A new one:  Citi says that since the sales price is higher than the loan balance they won't consider for a short sale.  When we pointed out that we are appropriately netting out a junior lien payment ($6k on this FHLMC file), sold real estate taxes, broker's commission and title costs, Citi responds "the buyer will just need to pay those".  Ugh.  What a violation of the investor's servicer guidelines.  I hope that this is just me finding ONE ignorant (and downright unprofessional) employee at Citi and not the sign of times to come.

Comment by Melissa Trimarche on December 3, 2013 at 1:54pm

Yes I thought that is was customary to notify the borrowers of service release.  We use county records research to check sale dates.  I really appreciate your comment and yes... I will email you.

Comment by Nolberto on December 3, 2013 at 1:44pm

Most-likely, it got postponed but you want to get the Fcl attorney ph# and verify with them. There should be a letter about the release which usually goes 30-45 days in advance. If you want you can e-mail me for two of my contacts in Citi who could assist.

Comment by Melissa Trimarche on December 3, 2013 at 12:57pm

I am processing a short sale with Citi that began in October of this year.  This client borrower came to us with an active foreclosure sale date.  We quickly submitted all Citi required documents and we were assigned a Citi rep quickly.  The sale date was postponed to 12/4/13.  Since then our Citi rep has missed two scheduled conference calls with me and failed to reply to 4 emails.  I contacted customer service today and they couldn't locate our TPA (even though I have been calling every few days for status updates).  I asked to speak with a supervisor, he transferred me to a recorded message asking to enter loan number.  Hung up, called back and spoke with another rep, who couldn't locate TPA either but I was able to email it to her on the spot and then continue to speak with her.  After 10 minutes on the phone with her (she wasn't able to even locate our reps name and asked me if she may have gotten married and changed her name...(Do you know if she goes by another name? she asked), after much more wasted time she advised me that the loan is being service released on 12/4/13, again I asked for a department supervisor.  She transferred me to another short sale rep who advised me there is NO service release date.  The new rep then puts me on hold several times and comes back and said they are missing the divorce decree (my clients are married, not divorced and the borrower has already called Citi after receiving a letter in the mail requesting).

Does anyone know what is going on with Citi?  This is only my first short sale with them.  I was very thankful they were able to stop the foreclosure in the beginning within only about 6 days.  I felt Citi must have their act together, now I am not so sure.  They did postpone the current sale date of 12/4/13, but only to 12/11/13.  Has anyone ever heard of postponement 1 week at a time? Isn't 30 days standard?

Comment by Kevin - Greenville, SC on August 25, 2013 at 9:59pm

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