Citi Short Sale Information

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Latest Activity: Sep 20, 2018

Citi Bank Short Sale Information


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Authorization FAX:  866-675-5772

Short Sale Package FAX:  866-940-8125

Executive Response - 877-245-2511

Telephone:  866-272-4749 or 800-723-7906

Home Equity: 800-685-0935  Home Equity 3rd Party Fax: 866-940-8125

Citi Summary of Short Sale Process for Real Estate Agents


Email [email protected] or  [email protected] or [email protected]

The SS Pack must include:

Workable Solutions Package (below)
Hardship Letter
Last 2 Pay Stubs (if self employed there is a list in the workable solutions package)
Last 2 COMPLETE Bank Statements
Last Tax return ALL pages
Listing Agreement
Rinse and repeat

Email [email protected]
Workable Solutions Packet

Citi Arms Length Transaction Form

Citi Financial Worksheet


ESCALATION: [email protected]

 1(877) 245-2511 extension: 1804473

Discussion Forum

is city bank and city mortgage one in the same?

Started by johnna lodge. Last reply by Ben Benita Jun 5, 2016. 1 Reply

Citi Seems To Be Sleeping On This One

Started by Rita Legan. Last reply by Ben Benita Apr 18, 2016. 1 Reply

No Imminent Default??

Started by Shelby Hale. Last reply by Ben Benita Apr 12, 2016. 6 Replies

Comment Wall


You need to be a member of Citi to add comments!

Comment by Joseph Estrada on April 11, 2016 at 12:16pm

Hi Brett,

Yeah, it is 80 months behind and is an FHA loan.  I don't understand why Citi would even go through the trouble of conducting a short sale and string myself and client along. 

Comment by Brett Goldsmith on April 6, 2016 at 2:30pm

Is this a FHA loan? Is it 3+ years behind?

[email protected]


Comment by Joseph Estrada on April 6, 2016 at 10:03am

Got the following from Citi:

"The Investor has declined any more offers.   The file has been taken out of my name and closed.   You will need to reach out to HUD if you have any questions, I do not have any answers except they said declined and closed due to the days past due."


Comment by Steven Angelil on August 13, 2015 at 8:57am

Doing research for a potential short sale and was wanting to make sure all docs are updated.  It seems there is no official 3rd party auth. form for Citi?  On their website it tells homeowners to speak to their agent regarding this form. Thanks.

Comment by Rita Legan on August 6, 2015 at 1:58pm

Wendy Rulnick is right Citi is regressing. 2 negotiators, looking at a third. Lose docs. Talk about rinse and repeat!!!!

Comment by Jon Griffith on March 31, 2015 at 8:02am

The escalation number shown on the summary for this group does not lead to Michael Gray.

Comment by Ellen Dittman on August 14, 2014 at 4:18pm

Citi is saying will only update us on a file through US Mail now. Anyone experience this??

Comment by Wendy Rulnick on July 3, 2014 at 3:07pm

I think Citi is regressing in short sale processing. The worst I've ever seen.

Comment by Paola Martinsen on June 16, 2014 at 2:44pm

Thanks Melissa. Has anyone received a SS approval on a first from Citi where Freddie Mac was the investor recently? if so, was there a deed restriction?

Comment by Melissa Trimarche on June 16, 2014 at 12:57pm

Hi.  Just wanted to provide some info on the HELOC department @ Citi. 

FAX TPA to main fax:  1-866-963-0657

Follow up in 48 hours.

Then contact department at 1-866-524-9911


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