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Chase Short Sale Information

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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682


Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682


New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)


Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320



866-316-9218 loss mitigation longer hours and weekend hours
Email format

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.


Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Chase slow to give approval letter

Started by Jackie Gonzalez. Last reply by Ben Benita Nov 29, 2016. 10 Replies

HELP! Chase charged off second lien

Started by Nicole Espinosa. Last reply by Dean E Eshelman, CPA, CDPE, IRES Nov 8, 2016. 3 Replies

Comment Wall


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Comment by Dean E Eshelman, CPA, CDPE, IRES on November 4, 2016 at 12:53pm

@Jimena It is FHA and my understanding is they only pay the owner, unless there is a rule you can point me to that says otherwise.

Is Fannie definition of Owner-Occupied the same for FHA? So if the daughter stayed and continued to occupy isn't that part of the owner's family. Seems like splitting hairs if the parent moves and daughter stays to occupy the property until sold.

Comment by Jimena Paridee on November 4, 2016 at 12:47pm

Definition of Owner -Occupant according to Fannie Mae...A principal residence is a property that the borrower occupies as his or her primary residence.

Basically the borrower is considered the owner and that's who has to occupy the residence. 

You can try to get the relocation money for the daughter instead.

Comment by Dean E Eshelman, CPA, CDPE, IRES on November 4, 2016 at 12:38pm

@elizabeth -- I have a question along that same line. FHA of owner occupant, owner gets job transfer, more 4 hour drive away, daughter stays in the house for insurance purposes (not rented). $3,000 incentive denied cause "Approval to Participate, page 2 of the documents states, the customer must occupy the property in order to be approved for the relocation assistance"... it was confirmed that a family member was occupying the property". ... The hang up seems to be the definition of "Owner-Occupany Mortgagor". Can anyone point me to a rule or definition of the owner occupant?

Comment by ElizabethWeintraub00697006LyonRE on November 4, 2016 at 12:20pm

I wonder if the negotiator is confused and trying to pay a relocation incentive, which is generally only available to owner occupants? Is she or he trying to process this as an owner occupied HAFA? I've closed a number of non-owner occupied Chase short sales, so this doesn't make sense. But I've also had a lot of problems with Chase short sales lately, dealing with negotiators who try to say XYZ is policy when no such animal exists.

Comment by Adela Picar on November 4, 2016 at 12:14pm

Hi Brett,

Just for the simple reason it's non owner occupied. I am working with the Executive offices to push this through. They are just being stubborn. Just wanted to see if anyone else has gone through this.

Thank you so muh for responding!

Comment by Brett Goldsmith on November 4, 2016 at 11:12am

Adela. Sorry to hear about the challenges and thanks for sharing your experience. I've seen short sales with non owner occupants get approved and declined. What is the reason for the decline on the short sale you are working?


Comment by Adela Picar on November 4, 2016 at 11:04am


I have been doing short sale for about 8 years and I have never come across where a non-primary resident was declined. I did a few for Wells Fargo with tenants which were approved. Any help is greatly appreciated.


Comment by Scott on July 28, 2016 at 1:29pm

Does anyone have a good CHASE escalation contact?  The Negotiator I've been working with was fired.  The new one is giving me different information.  I cannot get her manager to return my phone calls.

Any information, I would appreciate.

Comment by Paula Bachman on June 30, 2016 at 3:09pm

O.K., I'm one of the first to complain about the frustrations of short sales, but I have to say the Chase Executive Team came through for us today.  We had to close, tried to squeeze our HUD in for closing approval short of the 72 hour requirement.  I called the Executive Team, and THEY GOT IT DONE!  The seller is crying joyful tears, so glad to be done with the stresses of the short sale process.  THANK YOU CHASE EXECUTIVE TEAM for seeing this through.

Comment by Bill Iannelli on June 29, 2016 at 7:46am

No will start my journey up the ladder.  Thanks Paula


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