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Latest Activity: Apr 25

Chase Short Sale Information

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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682


Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682


New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)


Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320



866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.


Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

New CFPB Guidelines for Short Sales

Started by Tony Morales. Last reply by Minna Reid Oct 31, 2017. 9 Replies

Does Short Sale Lender Have to Pay HERO/PACE lien?

Started by Tony Morales. Last reply by Tony Morales Sep 28, 2017. 5 Replies

Comment Wall


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Comment by Jared Hokanson on August 26, 2009 at 8:57am
Chase is telling us they have a new policy for 2nd mortgages that they need 25% of the balance, anyone hear of that before, or are they just trying to negotiate like normal?
Comment by Cathy McAlister on August 25, 2009 at 10:09am
Any leads/info for a WaMu 2nd (now Chase), based out of Texas. We have approval on a Chase first but seem unable to get past any of the bodies in Texas for the last 10 days. First name onlys, everyone is always away from their desk - no apparent access to supervisors. This one seems extremely unorganized..
Comment by Wendy Rulnick on August 24, 2009 at 1:14pm
I'll add those numbers. Honestly,I think they change all the time!!!
Comment by Jeff Payne on August 24, 2009 at 1:12pm
Just called Chase to see if my package arrived and they gave me a different fax number.
Authorization 888-249-1593
SS package 866-220-4130
SS number 877-838-1882
Comment by Wendy Rulnick on August 24, 2009 at 11:53am
WAMU gives us wrong fax number on July 14, wants us to REFAX to MISSING DOCUMENT FAX grrrr 206-494-4666
Comment by Wendy Rulnick on August 22, 2009 at 7:08am
Great update, Don!
Comment by Don Duft on August 22, 2009 at 4:19am
Everyone aware that Chase Mortgage is now owned by Capital One. My local lenders BIL is the VP of that arm and is looking for a buyout. So I expect the new rules are coming from teh large credit card servicer. Your SS is probably being processed in India!
Comment by Wendy Rulnick on July 21, 2009 at 12:42pm
Chase refers some files to Regency Credit to collect tel 1-800-419-0-410
Comment by Wendy Rulnick on July 20, 2009 at 2:53pm
New Chase systems won't allow phone reps to be able to tell when negotiator was simply looking at account or working on account. Only shows major actions on an account, like "in evaluation" (unlike Bank of America)

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