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Working with all divisions of Chase. Share tips, stories, reference info!

This group is for information, tips and solutions for Chase short sales.

Website: https://www.chase.com/chf/mortgage/hrm_otheralt
Members: 1166
Latest Activity: Oct 27, 2022

Chase Short Sale Information

 Click The Button Now To Hire A Short Sale       Superstar To Support You.

 

 

 

Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682

 

Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682

TWITTER: https://twitter.com/ChaseSupport

New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)

 

Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320

 

888-765-2849

866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.

 

Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

https://www.chase.com/chf/mortgage/keeping-your-home

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

Comment Wall

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Comment by Dominique Van Ryckeghem on November 10, 2009 at 8:19pm
I am dealing with HOA attorneys right now so any of you who have good advice/tips please also email me at [email protected]
Comment by Anna Mackey SDHS on November 10, 2009 at 6:48pm
Katerina,
You guys are lucky in FL, here in CA we don't get any HOA liens paid by banks because if they foreclose, the HOA gets wiped... But I'd love to hear some wise words from you on how to negotiate with the attorneys - will you please share what you guys do? I will greatly appreciate. My email is [email protected]
Comment by Katerina Gasset on November 10, 2009 at 6:14pm
Lynn- With BofA we have had them accept the homeowner's statements and did not demand estoppels. They just wanted proof at the end of the closing with the wire of what was actually paid out to HOA. The issue with the lenders is in Florida if they foreclose, the lender only has to pay up to 6 months of HOA fees. That is why they cap it. The HOA companies know that too. But they also know that agents will cave in and pay so they try to play hardball, but we do get good results negotiating with the HOA attorneys to reduce the fees. Lastly, we get the balance from the buyer.
Comment by Lynn Pineda on November 10, 2009 at 4:04pm
Katerina, yes, this is a first for me and I just recently had it happen with BOA also. Perhaps it's a select few who are making the decisions on their files. Yes, oh how the HOA feels can really wreck havoc. So many of my Sellers aren't able to pay their HOA fees and the Lenders are being faced with paying them. I've yet to have any not get approved from HOA fees but I've sure had to fight hard to get many a few Lenders to pay and/or get Attorneys to reduce the amounts owed. I'm currently in a few such battles.

You're right as we don't want to have to pay for an estoppel letter before we even gain Lender approval. I'm finding my way around that in that the Attorneys will provid a payoff request directly to the homeowner. You just have to keep going to find a way to what you need. I'm so tired of hearing that it's not their policy to provide a payoff without an estoppel letter payment. Rubbish!
Comment by Katerina Gasset on November 10, 2009 at 11:47am
Lynn- I have not had that happen. But I do have Chase only allowing for a set amount of HOA payments that they will pay. When we take our listings, we tell our sellers that if they choose not to make their mortgage payments that is one thing, but they need to keep paying their HOA fees because those can become deal breakers. Also, the HOA can and do initiate foreclosures. But to ask to see the estoppel letters is not feasible since the title companies have to pay for those up front and those can get very expensive with sr and jr HOAs.
Comment by Katerina Gasset on November 10, 2009 at 11:44am
Kent- For Chase loans we get them closed- from start to finish in 60 to 90 days.
But if your file is a original WAMU file, that is a different story. Even though WAMU is now Chase, WAMU is still functioning on a different system. They are not totally merged yet. Try to find an assigning manager for your area and get your file to him or her to cut off some of that time.
Comment by Kent Dills on November 10, 2009 at 10:46am
I just got a new deal with WaMu/Chase. After getting file all setup and negotiator assigned (the won't give me a name yet), I'm being told to expect a minimum of 90 to work the file. Is that standard for WaMu or Chase or both?
Comment by Lynn Pineda on November 10, 2009 at 10:27am
I'm finding Chase wanting to see HOA payoff letters now where in the past it was enough to have it listed on the estimated HUD. Just another extra step in getting that approval letter; another delay.
Comment by Katerina Gasset on November 10, 2009 at 10:20am
We love chase deals. But they are making some changes since they bought wamu and those are being reflected in service. We have been able to get all our chase deals accepted and closed fast except for one that just closed but me and the negotiator worked together to find solutions for over a year before we figured out a way to get it accepted by the investor.
We just had our first deal ever go south with Chase, it is a freddie deal. There seems to be some bad air between the two.
We always ask and get our favorite negotiator there except he does not do the freddie deals. I think that if he was assigned to doing freddie files it would close with no issues.
Comment by Bettie Meadows on November 10, 2009 at 5:29am
They will pay line line 1101, wire fees, real estate commissions. and property taxes. nothing else.

I just closed one 2 weeks ago and is closing one on Friday coming up. I have 3 more with them and this negotiator has not said anything yet. Iwill see.
 

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