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Latest Activity: Apr 25

Chase Short Sale Information

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Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682


Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682


New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)


Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320



866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.


Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

New CFPB Guidelines for Short Sales

Started by Tony Morales. Last reply by Minna Reid Oct 31, 2017. 9 Replies

Does Short Sale Lender Have to Pay HERO/PACE lien?

Started by Tony Morales. Last reply by Tony Morales Sep 28, 2017. 5 Replies

Comment Wall


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Comment by Paula Bachman on June 30, 2016 at 3:09pm

O.K., I'm one of the first to complain about the frustrations of short sales, but I have to say the Chase Executive Team came through for us today.  We had to close, tried to squeeze our HUD in for closing approval short of the 72 hour requirement.  I called the Executive Team, and THEY GOT IT DONE!  The seller is crying joyful tears, so glad to be done with the stresses of the short sale process.  THANK YOU CHASE EXECUTIVE TEAM for seeing this through.

Comment by Bill Iannelli on June 29, 2016 at 7:46am

No will start my journey up the ladder.  Thanks Paula

Comment by Paula Bachman on June 29, 2016 at 4:16am

Did you call the Executive Offices?

Comment by Bill Iannelli on June 28, 2016 at 10:52am

Chase is the most inept organization of all time.  Nothing has changed with these tools for the past 10 years.  Nothing has improved.  Killed my short sale holding a second due to not getting me approval on time.  Resubmitted new offer and they are dragging feet again.  Get first approved and it expires waiting for Chase.  Nobody seems to care.  Need to go above these people.  So pissed, who do I contact.  Thx

Comment by Evelyn Santiago on February 18, 2016 at 11:48am

Thanks Elizabeth and Brett Goldsmith for your comments.  Yes, Chase approved final hud-1/CD 3 days before closing.  Yes, we knew it was being serviced transferred but Chase did not tell us date until 2 weeks before it happened!  Many mistakes on Chase side on this one despite using Equator.  Contacted new servicer - Fay Servicing - and they did not have any of the documents.  I contacted Title Company and informed them what happened so hopefully they won't accept the wire back from Chase if Chase tries to go that route.  It's true that you have to be very proactive with all parties to get these short sales done and no matter how hard you try to make sure its all good...someone can drop the ball at the last minute by not prioritizing their workload.  Thank you again!  By the way - Chase changed their "short sale" number again in the middle of this - now you go through the regular customer service number who then reach out to the short sale department.  All in the interest of keeping the short sale group off the phone and doing the processing according to the supervisor....adding more layers of people that barely know how to verify the account information and I doubt have their own mortgages!  Keep on trucking and closing the short sales that people think have disappeared because the economy is doing so well!

Comment by ElizabethWeintraub00697006LyonRE on February 18, 2016 at 11:27am

Did Chase approve your HUD? If so, you might have grounds to force them to release the parties from their internal nightmare. If this had happened to me, I would arrange a discussion between my broker's legal team and Chase's legal department but would first insist that they fix the situation. I also agree with Brett, below, that the approval should have postponed the service release. You might also contact the title / escrow company and put them on alert to refuse a return wire of funds.

Comment by Brett Goldsmith on February 18, 2016 at 10:11am

@evelyn sorry to hear about what transpired. I've been in similiar situations. Just escalate to OOP and to the highest levels in the short sale department. I'd also reach out to the new servicer and escalate there too... This will be about getting to the right people to fix this since it appears by your time frames this should of been closed out in time. Were you aware of the service release? The closing officer should of pushed for a service release postponement due to the file closing... 310-564-6389 [email protected]

Comment by Evelyn Santiago on February 18, 2016 at 6:41am

I thought I had gotten a short sale closed as of 2/12/16.  Funding was completed, checks distributed, buyers got keys...everyone walked away happy since it had been a long and tedious process due to file being sold and service transferred during the final days.  Officially being transferred on 2/15/16, hence the 2/12/16 closing.  Just got email that the short sale was declined!  Called Chase and they received funds but were not able to close the file internally because the loan was service transferred before they got to it!  Unable to use Equator because message response was deactivated on file.  Contacted Chase and they "are trying to figure it out".   Has anyone had this happen to them????  All procedures were followed on my end...every requested signature, fax, etc.   Any help would be appreciated.

Comment by Guerry Clegg on February 17, 2016 at 5:24pm

I tried to fax a LOA to 904-462-1925 but it didn't go through. Is that number confirmed?

Comment by ElizabethWeintraub00697006LyonRE on December 22, 2015 at 6:44pm

The problem will be getting the new loan number from the new servicer. Often that can be delayed by 10 to 30 days. You will need to send a new TPA, too.


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