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This group is for information, tips and solutions for Chase short sales.

Website: https://www.chase.com/chf/mortgage/hrm_otheralt
Members: 1167
Latest Activity: on Tuesday

Chase Short Sale Information

 Click The Button Now To Hire A Short Sale       Superstar To Support You.

 

 

 

Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682

 

Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682

TWITTER: https://twitter.com/ChaseSupport

New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)

 

Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

So...
-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320

 

888-765-2849

866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.

 

Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

https://www.chase.com/chf/mortgage/keeping-your-home

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Comment Wall

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Comment by Brett Goldsmith on October 22, 2013 at 1:47pm

Cheryl,

     Have you reached out to the Presidential Office or the CEO? I'd also be reaching out to HUD to open a complaint and any supervisors/mangers you can get a hold of.

[email protected]

310-564-6389

www.ishortsalenow.com

Comment by Cheryl dare on October 22, 2013 at 12:48pm

Does anyone have upper management emails? I have a short sale that chase has dropped the ball since APRIL on. They haven't even started addressing the file until september and now they are telling me that they have to have an appraisal AND FHA NEW GUIDELINES AS OF OCT require a BPO also. Is this the case?

I need to get this escalated as they are selling the file on 11/15!

Comment by Jan Sanderlin on October 16, 2013 at 4:34pm

Deb, email me at [email protected]

Comment by Deb on October 16, 2013 at 3:16pm

I am dealing with a 2nd w/Chase.  We had an offer and negotiated an amount for settlement, but they did not send the letter in a timely manner, and we lost that buyer.  Within 10 days I had another buyer.  Caliber, the 1st for Freddie Mac, quickly gave us another approval for the the new buyer.  I thought it would be easy peasy to get Chase to extend their approval.  Ha. Well, not so.  They are insistent that the seller give them an additional $2500 first - before they give they extension.  I have taken this to escalation and to the supervisor, Garrick, inside the recovery department, but this has only brought retaliatory behavior.  The negotiator has been stalling, has yelled at me, hung up on me, said he'd get me what I need but doesn't, has changed his story and his mind only to take it back.   This is a Freddie Mac approved short sale.  Freddie said they'd give $6K to 2nd.  Seller agreed to give $6K prior to settlement, so that the $6K that Chase accepts would then, at the time of settlement, be legal.  The 2nd balance is $45K.  I am really hopeful that this story resonates with someone and they bring something to my attention that I am missing.  The negiator has said from the very beginning that he would go ahead and release the lien so that the seller could sell, but that they would pursue deficiency.  Now, he says, no they won't.  This is how it has gone.  Says one thing, then says another.  The guy is really disrespectful.  Any advice is GREATLY appreciated!!  

Comment by Pattilynn Guilford on October 7, 2013 at 8:48am
Comment by Paola Martinsen on October 7, 2013 at 8:42am

HELP! Fellow agents I need your help. I nee the names and emails, if you have them of all Upper management contacts you have in Chase. I need to make a big stink. Heres the situation:

  • 1st Lien Heloc backed by Chase (portfolio loan)
  • HO was told to list his house at 260k in June, based on a supposed appraisal that now im being told it came in at 285k (ridiculous value and I don't see an appraisal ever coming in at that price)
  • Chase countered to the offer of 220k at 250k and closed the file
  • Chase sent the HO a letter saying they wanted an offer of 250k August 27
  • I submitted an offer for 250k on August 29
  • Escalated to loss mit and then office of the president because the file wasn't moving forward on Sept 17 and as a side note the PROCESSOR countered at 295k, didn't think much of it because he was a processor but I did put it out there as a concern
  • Office of the President Rep said the file was assigne to a negotiator, the offer of 250k IS approved and we would have an approval within 4-5 days and closed the escalation file.
  • Sept 30, called the executive office again, this time with the HO. They re opened the escalation.
  • October 4 file is declined and closed out because the offer was too low counter is 295k!!!

I need to send a mass email to everybody and their dog in Chase. I have a letter saying their counter is 250k, an Equator message, a voice mail form the office of the president rep. Just going to management and office of the president is not helping. I think i will try emailing an "escalation email" to everybody and their dog. Therefore, I need your help with any name of people in UPPER management (above a supervisor). Other ideas/suggestions are welcomed :)

Comment by Paola Martinsen on October 7, 2013 at 8:42am

HELP! Fellow agents I need your help. I nee the names and emails, if you have them of all Upper management contacts you have in Chase. I need to make a big stink. Heres the situation:

  • 1st Lien Heloc backed by Chase (portfolio loan)
  • HO was told to list his house at 260k in June, based on a supposed appraisal that now im being told it came in at 285k (ridiculous value and I don't see an appraisal ever coming in at that price)
  • Chase countered to the offer of 220k at 250k and closed the file
  • Chase sent the HO a letter saying they wanted an offer of 250k August 27
  • I submitted an offer for 250k on August 29
  • Escalated to loss mit and then office of the president because the file wasn't moving forward on Sept 17 and as a side note the PROCESSOR countered at 295k, didn't think much of it because he was a processor but I did put it out there as a concern
  • Office of the President Rep said the file was assigne to a negotiator, the offer of 250k IS approved and we would have an approval within 4-5 days and closed the escalation file.
  • Sept 30, called the executive office again, this time with the HO. They re opened the escalation.
  • October 4 file is declined and closed out because the offer was too low counter is 295k!!!

I need to send a mass email to everybody and their dog in Chase. I have a letter saying their counter is 250k, an Equator message, a voice mail form the office of the president rep. Just going to management and office of the president is not helping. I think i will try emailing an "escalation email" to everybody and their dog. Therefore, I need your help with any name of people in UPPER management (above a supervisor). Other ideas/suggestions are welcomed :)

Comment by SE Davis on October 1, 2013 at 9:59am

Ellen; This has been happening quite a lot lately with many lenders. Transferring mortgage loans at the end of the short sale process. In some cases I believe it to be an end run around the National Mortgage Settlement.

Here is the info for Selene:

Selene Finance

Phone: (877) 735-3637

Fax: (866) 926-5498

e-mail: [email protected]

Web site forms: http://www.selenefinance.com/CustomerAssistance.aspx

Comment by Ellen Dittman on October 1, 2013 at 9:13am

I have a short sale in review with Chase. Well, used to. It dropped from equator this morning. Most recently last week I recieved a task to upload the contract again which I thought to be a little strange for Chase since I have considered them one of the easiest to deal with over these past years. So, just found out they transfered my file to Selene Finance Service.

Comment by Chad Gelsinger on September 26, 2013 at 5:33pm

Thank you!!! We try to stay updated on all of the rules/regulations affecting our industry. The Lenders and Government don't always make it easy, but we give it our best. Glad to help out where we can. Chad.

 

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