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This group is for information, tips and solutions for Chase short sales.

Members: 1167
Latest Activity: Oct 31, 2017

Chase Short Sale Information

 Click The Button Now To Hire A Short Sale       Superstar To Support You.




Call 1-866-233-5320
Call 1-877-838-1882
Call 1-888-369-2301
Call 1-866-222-5920

Fax Short Sale or 866-220-4130 **** NEW FAX March 2014 866-282-5682


Letter of Authorization fax(904) 462-1925 **** NEW FAX March 2014 866-282-5682


New Number for Chase Executive Office Resolution- 888-310-7995

888-310-7995 (Executive office for Chase)


Call 1-800-848-9136 Chase Foreclosure Department
Hint: If you need the direct Number for your Loss Mitigator (Prime Loans Only), just use their extension as the last 5 digits of the number below:

Phone Direct: 858-60x-xxxx

-this>> Phone 888-369-2301 x12345
-becomes>> 858-601-2345

Chase Prime and with Chase Equity(2nd).  Try these numbers for Chase Equity.

Short Sale Equity 1-866-233-5320



866-316-9218 loss mitigation longer hours and weekend hours
Email format [email protected]

Number to fax HELOC packages to is (614) 422-7171.
Our Commitment to Treating Customers Fairly:
If you feel you were not properly evaluated for foreclosure prevention alternatives or inappropriately denied a foreclosure prevention alternative, or you are concerned about fraudulent servicing practices, or other actions you believe may be a violation of delinquency management or default prevention guidelines, including a violation of policy time frames, please call 1-866-209-1720. We will use best efforts to acknowledge receipt of your complaint within three business days following receipt via phone, e-mail, fax or mail and will strive to provide a resolution within 30 days. We will communicate the proposed resolution to you in writing and next steps, if applicable.


Mail packages to Chase 3415 Vision Drive, Columbus OH 43219

Listing and selling agents must sign under their typed names in the purchase contract.

WAMU (Now CHASE) missing document Fax 206-494-4666

Walk Department (before charge-offs) 866-346-6132

 Recovery Department (more than 120 days past due, charged off) 877-836-3040

Chase Short Sale Forms

**On the package IRS FORM 4506T - Check boxes 6A and 6C and on blank line 6 write "1040"

Discussion Forum

New CFPB Guidelines for Short Sales

Started by Tony Morales. Last reply by Minna Reid Oct 31, 2017. 9 Replies

Does Short Sale Lender Have to Pay HERO/PACE lien?

Started by Tony Morales. Last reply by Tony Morales Sep 28, 2017. 5 Replies


Started by Robin Kramer. Last reply by Deb Orth Sep 19, 2017. 1 Reply

Comment Wall


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Comment by Neil L. on September 3, 2013 at 11:20am

Camille, accept the offer then use the buyer's appraisal to dispute the value.  Lender's won't finance more than the property value so when you show that value to the lender they will usually see the light.

Comment by Camille Stottlemyre on September 3, 2013 at 11:12am

Does anyone have a good way to dispute a valuation Chase did on a property? The number they came back to me with is insane. We are against the clock on this and any advise is appreciated. I was told last week that they are closing many of the Chase Short Sale locations and the files are being transferred this week which I am sure will make it even more fun to get a response.

Comment by Neil L. on September 3, 2013 at 10:30am

Does anyone have a list of allowable closing fees for a Chase Freddie MAC Loan?

Comment by Tara Samney on August 22, 2013 at 7:56pm

A warning....HOA/condo disclosure fees were denied and the seller's relocation credit can not be used toward any fees.

Comment by Tara Samney on August 22, 2013 at 7:53pm

After having a few horrible experiences with Chase I recently had one go extremely well in spite of delays with buyer's financing.  Freddie Mac. Offer was right at appraised and it was accepted without a counter. Not an overly long wait. Negotiator on this one was excellent and closer Cathy C. went above and beyond in thoroughness and promptness to my requests. It's amazing how some reps can be so professional and others make it clear they don't have time for the file or feel like working it. Seller even got the $3,000 relocation credit.

Comment by Brett Goldsmith on August 8, 2013 at 7:21pm

866 233 5320 is for the chase securitized loan department, typically does the trick. If not call OOP.

Comment by David A. Roebuck on August 7, 2013 at 5:58pm

Fred, I also had the same problem with Chase Short Sale number going to customer service even though customer service gives you the number you already called as the Short Sale number.  

Try this new number -- 888-332-7856 -- it goes directly to the Short Sale department but ONLY for Short Sales that are current. 

Comment by Kristen Warren on August 7, 2013 at 5:28pm
check out the Chase agent resource website
Comment by Fred Bauscus on August 7, 2013 at 5:22pm

What I discovered today is that after 5PM Central, when the short sale dept shuts down, it routes overseas.

Comment by Kevin - Greenville, SC on August 7, 2013 at 7:15am

Fred,  Here is what I got from a VP at Chase this AM --

That is the correct phone # Kevin.  This phone # will go directly to folks here in Dallas.


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