An agent in my office has asked me to step in and help try to save his short sale that is sinking fast and I need your advice.  Only one mortgage (with Chase), Fannie Mae is the investor.  Cash offer at a decent price was received May 5th and listing agent submitted all docs to Chase and was working it through Equator.  Equator messages said BPO's were being reviewed and requested updated financial docs from seller.  Listing agent and/or seller dropped the ball and didn't provide docs so Chase closed out the request June 5th.

I step in and get docs from seller and fax to Chase on June 14th.  I called Chase who tells me that a foreclosure sale date has now been set for July 16.  The first rep I talked with said he would send an email to the previous processor to see if she would reopen the short sale request that just got closed out, and she would call me (sure she will...).  So I called back today, and the rep gets someone from the list assist dept who tells me she was emailing an escalation request to Fannie Mae as we spoke to get the file reopened but that it can take up to 7 days for that to happen.  I don't have 7 days, as buyer says he won't extend past 6/30 without an approval.  Any advice for who I should call at this point, and anything specific I should say?