Bank of America Short Sales


Bank of America Short Sales

This group is for information, tips and solutions for Bank of America Short Sales.



Members: 1977
Latest Activity: Mar 11

Bank of America Short Sale Information

 Click The Button Now To Hire A Short Sale       Superstar To Support You.



Short Sales 1-800-669-6650

Short Sale Fax 1-866-808-5050

Home Retention Department 1-800-669-0102 call to open VA or FHA/HUD short sales

Letter of Authorization Fax 888-491-4947 or 805-520-5019

***Need Help? Try TWITTER HELP****:


For TWITTER Do not place LN# or borrower name in the message. Just a brief: 'Need help with a HAFA short sale" will suffice. Make sure to mention short sale. Also, each file should to be a separate tweet. If you have issues with 4 files then send 4 tweets. They will respond very quickly.


HELOC Short Sale Department: email for LOA and Short Sale Packages:


EMAIL Moderator with new contact info or corrections to this group.

Discussion Forum

Short sale package

Started by Izabella Lipetski. Last reply by Izabella Lipetski Mar 11. 2 Replies

Where are the short sale forms now?

Started by Elva Branson-Lee. Last reply by Chris McGee Feb 10. 8 Replies

Pay off 1st in full and short 2nd and 3rd?

Started by Erinn Frisbie. Last reply by ElizabethWeintraub00697006LyonRE Jan 23. 4 Replies

B of A reducing Escrow/Settlement Fee..Again

Started by Tony Morales. Last reply by Tony Morales Sep 9, 2016. 6 Replies

Upload Trustee Release?

Started by Robert Martin. Last reply by Robert Martin Jun 2, 2016. 2 Replies

Two Separate Files BOA never receives any documents

Started by Lisa Jackson. Last reply by Julie Lyons May 2, 2016. 3 Replies

Decline Letter ( failed internal quality review)

Started by Desmond Sinclair. Last reply by James ferebee jr Apr 19, 2016. 1 Reply

Servicer refuses to pay municipal transfer fee

Started by Jack Barry. Last reply by Thom Colby CA Brkr 888-391-5245 Dec 16, 2015. 5 Replies

Most Difficult Time with Communication with BOA

Started by johnna lodge. Last reply by ElizabethWeintraub00697006LyonRE Nov 24, 2015. 3 Replies

Comment Wall


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Comment by Mary Wilcox on April 19, 2016 at 10:20am

BofA is not in Equator anymore. =/

Comment by Catherine Gheen on April 19, 2016 at 10:17am

Desmond I am hoping you were using Equator for this file.  There is a trick in Equator to escalate your file.  Go into an email message in the system and hold down the control key and highlight the manager and the team lead for this file.

Did you ask what value the bank had the home at?  Are there repairs that need to be made?  Have you tried submitting contractor's estimates to justify the lower price?

Have you submitted comps to the lender to show the lower value?

One of the biggest rules of short sales is be there when the BPO or appraisal is being done to point out any issues with the home

Comment by Desmond Sinclair on April 19, 2016 at 8:46am

Hello everyone. I have a situation and I hope someone can help me. I'm doing a short sale with BofA and  they send me decline letter (failed internal review) last week.  I spoke with the relationship manager she told me that it was decline because the buyer offer was too low but, she decided to reopen it up for me. I can came in this morning and they send me corrected decline letter, stating the same reason as before. I guess my question is, who can I talk to at BofA to get this file moving along or what are my options?

Comment by Ana Huffer on January 6, 2016 at 1:50pm
Floretta Allen
Senior Operations Analyst
Presidential Escalations Team
Short Sale, Deed in Lieu, REO
1877 471-4367 x 063060
Comment by Scott on January 6, 2016 at 11:42am

I haven't either.  If anyone has an escalation number in this forum, I could use it.

Comment by Thom Colby CA Brkr 888-391-5245 on January 6, 2016 at 11:33am

I've never known BofA to process 2nd in Equator.

Comment by Scott on January 6, 2016 at 10:46am

this is a 2nd, but it's a countrywide series loan--not a HELOC. 

Comment by Amanda Bruen on January 6, 2016 at 10:41am

Scott, what type of loan is it?

Comment by Scott on January 6, 2016 at 10:35am

I need an escalation contact, phone number, etc. for BOA.  I have an issue initiating the file.  These idiots keep telling me to initiate the file through Equator.  The system won't allow it.  I've given them the error code.  Now, they won't return my phone calls. 

All of my prior BOA escalation phone numbers now don't work.  I WOULD APPRECIATE ANY HELP WITH THIS. 

Comment by Thom Colby CA Brkr 888-391-5245 on August 4, 2015 at 1:30pm

Short Sale Agent Update

August 4, 2015

Reminder for the FHA Marketing process

As a reminder, the Federal Housing Administration (FHA) Marketing process has been updated to require the home to be listed in the Multiple Listing Service (MLS) 15 days prior to the offer documents being submitted to the Upload Initiation Documents task in Equator. 


For more information, the Mortgagee Letter 2014-15 requirements can be found at the U.S. Department of Housing and Urban Development website.


Members (1977)





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