Replies to This Discussion

Permalink Reply by Eric S. Garrison Waterboro, ME on February 9, 2012 at 6:40am

Karen,

 

sounds like a great place to contact @BofA_help on twitter. send them a direct message w/ property address and best time and # to contact you. I have a similar file in equator AMO is "working", no one has yet replied on that file either. In fact, the negotiator assigned on the system is NOT the one working on the file. Wierd, but the help team will assist you! They may have already seen this and trying to contact you, that's how on top of things they have been in my experience! good luck!

Permalink Reply by Karen Hewitt on February 9, 2012 at 10:55am

Thanks so much. I just got a call. She said to expect a call from the bank today or tomorrow and she'll call me again tomorrow.

Permalink Reply by Patrick Smith on April 3, 2012 at 5:15am

same situation here!  BoA refers to AMO.  AMO sends the HAFA participation letter.  Then sets the sale price.  Then sends a letter outlining the HAFA marketing period.  We immediately get a FULL PRICE offer  since this deal is 'approved' right?  

WRONG.  6 weeks later and nobody can answer a phone at AMO.  Nobody responds to emails (all 18 of them), and when I finally do get somebody by calling BoA and making them transfer me, the gal I speak to says, 'Hmmmmmm, the file was updated yesterday and says this isn't HAFA certified yet'!  What?!?!?!  You sent me the HAFA participation letter 2 months ago!

Could it be that AMO Recoveries is turning BoA from the best short sale lender to deal with into the WORST?

Permalink Reply by Jeanine Whitehead on April 11, 2012 at 9:20am

Patrick, I'm having the exact same response with AMO.  Have you been able to resolve this issue yet?  I've used Twitter help and I agree that they are responsive.  I'd just really like to escalate this to a level that is going to produce results and not more of the same.  Please share any helpful tips.

Permalink Reply by Patrick Smith on April 17, 2012 at 12:58am

Every time I contact BoA social media team, they get AMO moving.  The problem is AMO only takes the next step, then allows the file to wallow again.  

I learned that the Social Media team has access to equator (the back end) and can see when tasks are over-due, so I guess I'll be tweeting them every 4 or 5 days to keep the file moving.

The only way this is ever going to get fixed is if AMO cleans up its act.  And the only way they'll do that is if BoA makes them do it.  I wish I had solid contacts high enough up with BoA so that I could deliver this message.

Permalink Reply by Jeanine Whitehead on April 11, 2012 at 9:30am

Karen, Did you get any assistance with your file?  If so please share the resolution results.