As I'd previously posted, we had to resubmit because we weren't delinquent which we did May 1. The BPO was completed on May 10, but for the next 3 weeks when we'd call to check status, we were told day after day that no task was past due, and when asked what task was active.... it turned out there was no task assigned!
Eventually, tasks would be asigned and then become past due, then after getting escalated the task would be completed... And the next task would be the SAME task again! Some time around the end of last week, the designated negotiator changed... And now we're being told that we will no longer be provided information about what task is active or when the task is due, but if we call and ask and the task is overdue, then we'll be able to escalate.
Throughout this process, I've really had the sense that all this information is whitewash to provide the appearance of progress, but that maybe the appearance doesn't reflect the reality...
Anyone else seeing this? Any recommendations?
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