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Aurora Loan Services

Discussions and info on Aurora Loan Services short sales.

Members: 308
Latest Activity: Jul 11, 2017

Aurora Loan Services Short Sale Information

 

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AURORA is transferring servicing to:

Nationstar Mortgage LLC
1-877-372-0512
www.nationstarmtg.com

Corporate Address:       350 Highland Drive
                                   Lewisville, TX 75067

Payment Address:        P.O. Box 650783
                                   Dallas, TX 75265-0783

Selene Finance

http://www.selenefinance.com/
1-877-735-3637

Corporate Address:       P.O. Box 422039
                                   Houston, TX 77242-4239

Payment Address:        P.O. Box 421639
                                   Houston, TX 77242

 

AURORA INFO BELOW:

Short Sale Department 1-866-521-3828
Short Sale Fax 866-517-7976
Payoff Fax 303-728-7652

 

Executive Management

866-420-3167

[email protected]

Chad R. Linger
GSE Short Sale Supervisor
Aurora Bank FSB
10350 Park Meadows Drive 4th Floor
Littleton, CO 80124
720-945-5446 Direct
[email protected]

Ta-Tanisha Thames
Customer Resolution Manager, Training Bay/Escalation Department
Aurora Bank FSB
5920 Castleway West Dr.
Indianapolis, IN 46250
 Office: 317 572-2624

*the previous email we had for Thames became invalid, it is unknown whether she can be contacted via phone



Link to all Aurora Loan short sale forms here

Aurora Loan FHA docs
Aurora LOA.pdf

HAFA clause.pdf
HAFA doddfrank form.pdf

 

Sample Aurora Approval Letter

Sample Aurora Approval Letter

 

Contact group moderator to add or correct any Aurora information.

Discussion Forum

Aurora - transfer servicing of all loans?

Started by Debbie Enger. Last reply by Shannon Jones Aug 6, 2012. 16 Replies

Aurora Bank Short Sale "Denied"- Any Ideas?

Started by Hector H Rosas. Last reply by Hector H Rosas May 17, 2012. 2 Replies

Help with Escalation!!!!

Started by Stenya Dautrich. Last reply by Mike Horton May 7, 2012. 1 Reply

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Comment by SSbuyer on May 9, 2012 at 1:03pm
Erick - my husband and I bought an Autora short sale last year. Offer made in early June - heard nothing until the middle of October, when they came back with a counteroffer. We increased our offer a bit and seller brought money to the table to close. Closed in mid December. There was only one mortgage, but investor had mortgage insurance, which seemed to be the big hold up.

If you can br patient, I'd say wait it put at this point. We looked at other houses, but couldn't find anything we liked as much even spending more money. Good luck!
Comment by Erick on May 9, 2012 at 10:33am

Hi All,

I am new to the forum and I am a frustrated Buyer.  Here is my story.  My wife and I put an offer on an Aurora short sale 12/23/12.  The sellers approved and I believe the listing agent got the short sale packet into Aurora the first week or second week of January 2012.  My agent told me on February 28 that she heard from the listing agent that our file is " in final review".  We have been checking in with our agent who has been checking in with the listing agent every few days on the process.  They are saying that Aurora's system says that our file is "file completed", and that they our file will be approved but they just need to do some internal tasks.  It has been this status for almost 2 months.   They are saying that our file will be rushed because it is long past the due date.  

I'm sure everyone on this forum is going through the same thing but can anyone provide any insight to what's going on?  Aurora won't give us a timeline but just that they are backed up and will "rush" our file.  The listing agent is getting a hold of or negotiator and their manager but it doesn't help if they don't give us any info. 

My agent says that she had an Aurora short sale that she represented the seller and they got an approval letter in about 3 months.  We are going on 4 months now.  Is this typical or do I just need to be more patient?  

Any info or insight would be appreciated.  We are impatient buyers looking for our first home.  Thanks.

Comment by Tara Samney on May 3, 2012 at 2:19am

As a wrap-up last month I closed two with Aurora.  Full deficiency release, non-HAFA.  It was a long rocky start in beginning and middle- went through a number of buyers who tired, but in the end the rep who helped was really was excellent.  I believe she really did care about getting the deals closed and did everything she could.  She also would call me back same day or next day consistently for the 2 months prior to closing.  If you get Cheryl- you're in luck. It'll take awhile with Aurora, so prepare a buyer.

Comment by Justin on April 24, 2012 at 3:48am

Hey Superstars,  After 90 days Aurora called back finally yesterday and countered that to get the HAFA approval our offer price would have to be $418,000....we're at $390,000 now and the weird thing is they said if we go traditional they'll take the $390,000......Obviously the sellers need HAFA but I'm shocked at the $28,000 swing in the two counter amounts?  I think I can get the buyer up to $400K but there not coming up to $418,000 and the seller doesn't want to be exposed to a potential deficiency balance on this loan or the jr. lien held by GreenTree by not going HAFA.....Any advice? 

Comment by Tara Samney on April 9, 2012 at 10:35am

Sharon, I have found once I got into a rhythm with the loss mitigator it moved.  I was told their BPOs expire every 3 months there- and ran into something where an old buyer was sent to MI for approval (instead of latest buyer)- and aurora acknowledged mistake and the delay on part of MI running way too long- and went with file already approved for price (as later BPO somehow came in higher) and underwriting went with it without looking at later BPO (which I would have contested anyway).  In short I closed one a week ago and just got approval on another.  It does not go fast- but once you get the person handling the file and have voice conversations, it will happen.

Oh wait- you are repesenting buyer....then you need to be communicating with the listing agent.  Aurora is tough. In my scenario it was a big goof on Aurora's part and while there was a wait- they have fixed it.  I dealt only with the loss mitigator the whole time.

Speak to listing agent and see if they can take it to loss mitigator as file was already approved prior to BPO expiring, and delay was a result of Aurora mishap, if they can just send it to underwriting, as is, and issue a new approval.  Worth a shot. In my case- BPO had expired just a week prior to them being ready to give their letter- may be much tougher since Oct.  Also, pull recent comps and if comps support offer price- send them on for submission.

Comment by Sharon Alters, CDPE, GRI on April 9, 2012 at 10:21am

Just got off the phone with Lindsey in Executive Communications and she was very polite and helpful as much as she could be. Without an authorization (I am representing Buyer), she could not open the file, but she listened to the scenario and gave me her take on what probably would happen.

She said that there are often delays in short sales, and that values go up and down all the time and that the bank usually looks at the NOW scenario. There are exceptions, like if there was a big goof, that they might go back to a previous value, but that is very rare.

She said that we could write a letter and ask for a Review of the file, but again, we would have to have Authorization to do that. It's so frustrating representing the Buyer and not being able to communicate with the bank!

Just wanted to say that this lady at Aurora is willing to help if she can. As for now, we are trying to get Buyer to raise their price and see if we can get it approved with a $7000 price increase.

Comment by Justin on March 29, 2012 at 6:50am

Aurora is one of the WORST!!!  The only way to get anything approved is to spend hour after hour on the automate "Melissa" phone system leaving messages and following up daily.....The executive response is a joke but it occasionally generates a call back....If taking an Aurora short sale prepare the seller and the buyer in advance that the process will be longer due to Auroras inability to process volume in a timely manner and there beauracratic set up.

 

I've also perserved but you have to CALL CALL CALL, FAX FAX FAX, EMAIL EMAIL EMAIL....good luck...we're still taking Aurora listings but they're are tough.

Comment by Sharon Alters, CDPE, GRI on March 29, 2012 at 1:24am

I will call them this morning. Thanks, kathleen.

Comment by kathleen shaffer on March 28, 2012 at 7:34pm

Kevin, it is an Aurora adjustable loan. Only a first loan, no second.

Any help on the HAFA changes they are instituting?

Comment by kathleen shaffer on March 28, 2012 at 7:33pm

did you try the exec management at 866-420-3167.

 [email protected]

 

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