Aurora Loan Services

Discussions and info on Aurora Loan Services short sales.

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Latest Activity: Jul 11, 2017

Aurora Loan Services Short Sale Information


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AURORA is transferring servicing to:

Nationstar Mortgage LLC

Corporate Address:       350 Highland Drive
                                   Lewisville, TX 75067

Payment Address:        P.O. Box 650783
                                   Dallas, TX 75265-0783

Selene Finance

Corporate Address:       P.O. Box 422039
                                   Houston, TX 77242-4239

Payment Address:        P.O. Box 421639
                                   Houston, TX 77242



Short Sale Department 1-866-521-3828
Short Sale Fax 866-517-7976
Payoff Fax 303-728-7652


Executive Management


[email protected]

Chad R. Linger
GSE Short Sale Supervisor
Aurora Bank FSB
10350 Park Meadows Drive 4th Floor
Littleton, CO 80124
720-945-5446 Direct
[email protected]

Ta-Tanisha Thames
Customer Resolution Manager, Training Bay/Escalation Department
Aurora Bank FSB
5920 Castleway West Dr.
Indianapolis, IN 46250
 Office: 317 572-2624

*the previous email we had for Thames became invalid, it is unknown whether she can be contacted via phone

Link to all Aurora Loan short sale forms here

Aurora Loan FHA docs
Aurora LOA.pdf

HAFA clause.pdf
HAFA doddfrank form.pdf


Sample Aurora Approval Letter

Sample Aurora Approval Letter


Contact group moderator to add or correct any Aurora information.

Discussion Forum

Aurora - transfer servicing of all loans?

Started by Debbie Enger. Last reply by Shannon Jones Aug 6, 2012. 16 Replies

Aurora Bank Short Sale "Denied"- Any Ideas?

Started by Hector H Rosas. Last reply by Hector H Rosas May 17, 2012. 2 Replies

Help with Escalation!!!!

Started by Stenya Dautrich. Last reply by Mike Horton May 7, 2012. 1 Reply

Comment Wall


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Comment by Enrique Vasquez-Plaza on June 24, 2012 at 5:42pm

I have 1 Aurora Short sale right now.  2nd lien (aurora)  First lien Wells FArgo.  Submitted my aurora SS request on 4.16.2012, and received Aurora SS approval for 6K on 5.21.2012.   I had prepared my sellers to pay up to 10K depending on expected shortgage...  However, it was approved in over 1 month and they agree to the 6K requested.  Based on what I have heard, I think I am lucky.  The problem is that Wells FArgo (despite status showing approval received) has not realeased approval yet and I am affraid Aurora may transfer loan and then approval is worth nothing!  :(

Comment by kathleen shaffer on June 24, 2012 at 11:33am
Move on to other properties now while waiting. The market is changing and your buyers may get priced out. I've worked with aurora for over 2 years on one listing. I was extremely proactive and it took that long. In the end they lied to my seller and I lost $3000 because of it.
Comment by Tara Samney on June 24, 2012 at 9:16am

Hi Erick,

I closed 2 Aurora short sales this year (on listing side) and can give you some input.  First, Aurora loans are very very hard and lengthy to do a short sale on.  I couldn't close them until we were on our third buyer on each.  At the end I think it took 30-60 days from offer to approval but that was because we'd already invested months in the approval process.  Your BPO likely already has expired.  Aurora told me their BPOs are only good for 3 months. In my case the hold-up was the MI company and they were the longest delay after Aurora sent it to them.  They will request a new BPO if it has expired.

I imagine with that much increase (if you are sure you have accurate comps) then your offer likely will be too low if you are unwilling to come up.  Aurora is strict on their minimum net.  I found with the offer we had which met their min net they got back to us a lot faster than the ones which were too low.


Comment by Erick on June 24, 2012 at 8:51am

Hi All,

Just a quick update on our situation.  We have been waiting since January!  Aurora requested an updated HUD about 3 weeks ago and we thought the approval was coming but still nothing.  The listing agent doesn't seem on top of it.  She's not very responsive and doesn't seem like she's pushing the file along with Aurora.

I'm afraid that the BPO (which was done in February) will expire and a new one will be needed.  The market has gone up since we put in the off and the BPO was done.  If a new one is done based on the current market I think it was come up 30-40k more than our offer.  

Now with the transfers happening, I have no idea what's going to happen to our file.  We are totally stuck in the water, our realtor pushes the listing agent a little, then she moves a little.  The listing agent has been horrible to work with.  

Does anyone have any tips, advise, opinions, about my situation as a buyer?  We have been still looking for other properties but because the market has gone up, there's not much that is coming on the market that is in out budget.

Should we just forget about this short sale and start looking at other properties that are priced higher or do you think there is still a chance that our initial offer will be approved?



Comment by Ron Margolis, RA on June 13, 2012 at 12:20pm

When i spoke to Aurora last week they told me Freddie Mac loans will be transferred  June 16th, others in early July. Keep calling to get through to Aurora phone support. For my couple of short sales with them, one Freddie Mac, one non GSE, AUrora encouraged me to keep working with them up until the transfer date. Often when I see this happen it takes at least another 30 days for the loan to be active in the new servicer's system. Maybe one of us can contact Nationstar and see what they say.

Comment by Thom Colby CA Brkr 888-391-5245 on June 13, 2012 at 7:38am

Ok folks - here's an interesting dilemma.  Got a new short sale serviced by Aurora. Trustee Sale is set for 6/28.  Seller has not received transfer letter as yet.  I'm trying to initiate / contact Aurora but of course I just get into the voice mail loop and can't reach a human.  I've tried calling Nationstar - can't reach anyone there either.  I did try to initiate the short sale in Equator with Nationstar but no confirmation as yet.


Do you think Aurora won't transfer this loan to Nationstar and will just let it go to TS on the 28th ?  I'm afraid this one may get lost in limbo during the transition.


Any suggestions?


Comment by Wendy Rulnick on June 7, 2012 at 8:24am

Here is the info regarding Aurora Loan transferring servicing, from their website: Nationstar Mortgage LLC

Corporate Address:       350 Highland Drive
                                   Lewisville, TX 75067

Payment Address:        P.O. Box 650783
                                   Dallas, TX 75265-0783

Selene Finance

Corporate Address:       P.O. Box 422039
                                   Houston, TX 77242-4239

Payment Address:        P.O. Box 421639
                                   Houston, TX 77242

Comment by Erick on May 10, 2012 at 10:58am

Thanks all for your insight.  

I found a few articles about Aurora and them layout off a bunch of employees and a possible buyout.

I wonder how this will impact our file.  I've also forwarded the escalation info that I found here over to my agent to forward to the listing agent.  Hopefully we will hear something soon.  Thanks. 
Comment by kathleen shaffer on May 9, 2012 at 6:25pm

Here is the full contact info I have:


HAMP Solution Center

P.O. Box 809006

Dallas, TX 75380-9006

Phone: 866-939-4469, Option 2

Email: [email protected]

Fax: 1-240-699-3883

Comment by kathleen shaffer on May 9, 2012 at 6:24pm


Please contact MHA inquiry resolution [[email protected]]

I just closed an Aurora Short Sale after 19 months!  I am still unhappy with the resolutoin and these people are Department of the Treasury and want to know what is happening out in the real market place. Please contact them via email and they will respond within 10 days. Tell them your story. Unless we work together to get the government to know what is really happening on the front lines of these short sales we will never see any improvement.


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