Aurora Loan Services

Discussions and info on Aurora Loan Services short sales.

Members: 308
Latest Activity: Jul 11, 2017

Aurora Loan Services Short Sale Information


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AURORA is transferring servicing to:

Nationstar Mortgage LLC

Corporate Address:       350 Highland Drive
                                   Lewisville, TX 75067

Payment Address:        P.O. Box 650783
                                   Dallas, TX 75265-0783

Selene Finance

Corporate Address:       P.O. Box 422039
                                   Houston, TX 77242-4239

Payment Address:        P.O. Box 421639
                                   Houston, TX 77242



Short Sale Department 1-866-521-3828
Short Sale Fax 866-517-7976
Payoff Fax 303-728-7652


Executive Management


[email protected]

Chad R. Linger
GSE Short Sale Supervisor
Aurora Bank FSB
10350 Park Meadows Drive 4th Floor
Littleton, CO 80124
720-945-5446 Direct
[email protected]

Ta-Tanisha Thames
Customer Resolution Manager, Training Bay/Escalation Department
Aurora Bank FSB
5920 Castleway West Dr.
Indianapolis, IN 46250
 Office: 317 572-2624

*the previous email we had for Thames became invalid, it is unknown whether she can be contacted via phone

Link to all Aurora Loan short sale forms here

Aurora Loan FHA docs
Aurora LOA.pdf

HAFA clause.pdf
HAFA doddfrank form.pdf


Sample Aurora Approval Letter

Sample Aurora Approval Letter


Contact group moderator to add or correct any Aurora information.

Discussion Forum

Aurora - transfer servicing of all loans?

Started by Debbie Enger. Last reply by Shannon Jones Aug 6, 2012. 16 Replies

Aurora Bank Short Sale "Denied"- Any Ideas?

Started by Hector H Rosas. Last reply by Hector H Rosas May 17, 2012. 2 Replies

Help with Escalation!!!!

Started by Stenya Dautrich. Last reply by Mike Horton May 7, 2012. 1 Reply

Comment Wall


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Comment by Karyl Moore on July 4, 2012 at 11:16pm

Thom - thank you.  That's the number my Aurora rep was at, too, but it was shut down sometime last week.  I called Nationstar Tuesday (866-312-2432) and the man I spoke to said they didn't yet have the Aurora files in their system but would have by tomorrow, Thursday, July 5, so I'll be calling tomorrow.

Thank you also, Sharona and Enrique.  I've also contacted HAMP.  Haven't heard back yet.

Love this site!

Comment by Celeste ODea on July 3, 2012 at 8:13am

My seller had a 1st with Aurora and a 2nd with Real Time Solutions, and as soon as Aurora transferred the loan to Nationstar, they (Nationstar) sent her a foreclosure sale date of Sept 2. We just received a cash offer and she is afraid of the timing with these two servicers and now wants to do a DIL. I haven't worked with either one of these servicers before and wondered if she should just do what she wants-a DIL.

Comment by Thom Colby CA Brkr 888-391-5245 on July 3, 2012 at 7:45am

Karyl - After I sent the Authorization to Fax # 469-549-2455, I was called by "Heather" a negotiator assigned to the file - Her # is 866-519-9242 and working hours are 11AM - 9PM EDT.

Comment by Enrique Vasquez-Plaza on July 3, 2012 at 7:41am

REGARDING escalating via HMPAMIN, here is some good avise:

  • Make sure you send the CASE SUBMISSION FORM AND MHA 3rd party authorization when you are starting a new case. 
  • If you didnt use the case submission form because your email contained all the loan/servicer info, Make sure you send the MHA 3rd party Authorization .  

Without it, they will not approach the servicer!!! Both forms are available on that link.

Good luck!

Comment by Karyl Moore on July 3, 2012 at 7:40am

@Thom:  Is there a number you were able to reach someone? Good luck with your sale!

Comment by Enrique Vasquez-Plaza on July 3, 2012 at 7:36am

Hello guys, I have 1 with aAurora as of right now (2nd) we are set to close on Friday.  I have called, checked on (which is not showing anymore info) but I havent been able to know if is still wit Aurora or if it was transferred.  We are moving full forced on the closing and we'll see what happens.

Comment by Thom Colby CA Brkr 888-391-5245 on July 3, 2012 at 7:34am

@Karyl - it was postponed to July 30th .  Now we have a seller who isnt cooperating  - oh the joys of short sales...........

Comment by Karyl Moore on July 2, 2012 at 10:22pm

Sharona: Thank you so much!!!! I will try that right away!

Comment by Sharona Byrnes on July 2, 2012 at 10:19pm

Karyl - contact the HAMP escalation team. Go to, click on "Resources" then on "Trusted Advisors". Depending on your loan, you will call/email the escalation team at different places.  They are dealing with a bunch of Aurora loans right now, given the transition. The more of us that call, the higher priority we will get.  I have one Aurora case escalated to them right now.

Comment by Karyl Moore on July 2, 2012 at 10:11pm

Thom Colby - what happened with your Aurora loan with a sale date of June 28?  I have one with a sale date of July 9 and i can't reach anyone at Aurora or NationStar.  Seller hasn't received his letter yet.


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