Comment

Comment by Karyl Moore on July 4, 2012 at 7:16pm

Thom - thank you.  That's the number my Aurora rep was at, too, but it was shut down sometime last week.  I called Nationstar Tuesday (866-312-2432) and the man I spoke to said they didn't yet have the Aurora files in their system but would have by tomorrow, Thursday, July 5, so I'll be calling tomorrow.

Thank you also, Sharona and Enrique.  I've also contacted HAMP.  Haven't heard back yet.

Love this site!

Comment by Celeste ODea on July 3, 2012 at 4:13am

My seller had a 1st with Aurora and a 2nd with Real Time Solutions, and as soon as Aurora transferred the loan to Nationstar, they (Nationstar) sent her a foreclosure sale date of Sept 2. We just received a cash offer and she is afraid of the timing with these two servicers and now wants to do a DIL. I haven't worked with either one of these servicers before and wondered if she should just do what she wants-a DIL.

Comment by Thom Colby CA Brkr 888-391-5245 on July 3, 2012 at 3:45am

Karyl - After I sent the Authorization to Fax # 469-549-2455, I was called by "Heather" a negotiator assigned to the file - Her # is 866-519-9242 and working hours are 11AM - 9PM EDT.

Comment by Enrique Vasquez-Plaza on July 3, 2012 at 3:41am

REGARDING escalating via HMPAMIN https://www.hmpadmin.com/portal/resources/counseling.jsp#3, here is some good avise:

• Make sure you send the CASE SUBMISSION FORM AND MHA 3rd party authorization when you are starting a new case. 
• If you didnt use the case submission form because your email contained all the loan/servicer info, Make sure you send the MHA 3rd party Authorization .  

Without it, they will not approach the servicer!!! Both forms are available on that link.

Good luck!

Comment by Karyl Moore on July 3, 2012 at 3:40am

@Thom:  Is there a number you were able to reach someone? Good luck with your sale!

Comment by Enrique Vasquez-Plaza on July 3, 2012 at 3:36am

Hello guys, I have 1 with aAurora as of right now (2nd) we are set to close on Friday.  I have called, checked on myAuroraloans.com (which is not showing anymore info) but I havent been able to know if is still wit Aurora or if it was transferred.  We are moving full forced on the closing and we'll see what happens.

Comment by Thom Colby CA Brkr 888-391-5245 on July 3, 2012 at 3:34am

@Karyl - it was postponed to July 30th .  Now we have a seller who isnt cooperating  - oh the joys of short sales...........

Comment by Karyl Moore on July 2, 2012 at 6:22pm

Sharona: Thank you so much!!!! I will try that right away!

Comment by Sharona Byrnes on July 2, 2012 at 6:19pm

Karyl - contact the HAMP escalation team. Go to www.hmpadmin.com, click on "Resources" then on "Trusted Advisors". Depending on your loan, you will call/email the escalation team at different places.  They are dealing with a bunch of Aurora loans right now, given the transition. The more of us that call, the higher priority we will get.  I have one Aurora case escalated to them right now.

Comment by Karyl Moore on July 2, 2012 at 6:11pm

Thom Colby - what happened with your Aurora loan with a sale date of June 28?  I have one with a sale date of July 9 and i can't reach anyone at Aurora or NationStar.  Seller hasn't received his letter yet.

• ‹ Previous
• 1
• 2
• 3
• 4
• …
• 25
• Next ›
• Page