Wells Fargo Office of the President # Needed

HAFA apprvl w/wrong dates ie:dated 5/4/2012 w/settlement 4/4/2012 approving contract dated 6/15/2012- What the heck ??!!?? I need a time machine to work this one out - negotiator doesn't respond or provide his or sprvsrs contact info- called 800# they tell me letter doesn't exist bcuz not dwnlded (I guess I can't read) Does anyone have the number for THE OFFICE OF THE PRESIDENT @ Wells Fargo?

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Permalink Reply by Smitty on May 11, 2012 at 9:27am

Try to tweet them

@Ask_WellsFargo

or

WELLSFARGO HOME MORTGAGE Presidential Executive Communications Office MAC X2302-02J800 S Jordan Creek Pkwy West Des Moines, IA 50266 515-324-3130 515-524-2417 Fax

Permalink Reply by Jonathan Katz on May 11, 2012 at 10:00am

Andrea,

Reaching out to the OOP at WF is usually not as much help as you would hope and they tend to only deal directly with the homeowner. We work frequently with this Office for documentation purposes only but what you really need to do is get to a supervisor or possible a department manager. We work often with department managers to review these types of situation along with other unusual workout options such as short refinancing (or what they refer to as a Short Pay Off). It is primarily important to make sure that you have escalated to all the proper management officials prior to be taking this to the OOP because that will also impact their ability to help you.

We find as we process hundreds of short sales it give us a large net to capture contacts with besides that fact that this business like any business is all about who you know. If you continue to have problems you should also consider MHA escalations but that is another story for another day.

All the best.

Jonathan Katz

http://www.acgnow.com/

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