Forum

Wells Fargo Escalation Contact Please

Posted by Marlon Rankine on June 1, 2013 at 1:24am in Short Sale Discussions

Good morning Super Stars,

I need an escalation contact at Wells Fargo.  I listed a property for 220k.  Wells countered back with 235k.  The buyer increased his offer to 235k and the short sale was approved for the 235k and we received the approval letter.

The appraisal done by the buyers lender came in at 217k based on recently sold comps.  After two weeks of calling and getting nowhere, WF sent someone out to do a SECOND BPO on the property and in the midst of all of this, my seller has received a foreclosure notice.

I need to get through to someone with a little more authority.  I'd hate to see this go into foreclosure because of inefficiency and a BPO.  Thanks!   

You need to be a member of Short Sale Superstars to add comments!

Join Short Sale Superstars

Email me when people reply –
Follow

Replies

  • Wendy Smith December 12, 2013 at 8:43am

    Question:  when a file is transferred from one Equator account to another Equator account - will the negotiator also change? It might be the only way to get rid of the negotiator that is holding up this FHA file…..

  • Marlon Rankine June 18, 2013 at 1:09am

    Good morning Superstars,

    I'd like to thank everyone who gave input on this post.  This deal closed yesterday.  I was able to escalate up to the executive offices and was assisted by a lady who was able to move things along pretty efficiently.

    Thanks to everyones input, we were able to avoid another foreclosure! Thanks again Superstars!

    • Linda Siemen > Marlon Rankine June 18, 2013 at 4:06am

      Hi Marlon,

      I'm glad you got your property closed, I also had Naomi Logan when I escalated my short sale and she was great, I would not of closed my short sale if it wasn't for her:)

       

      Take Care,

      Linda

  • Linda Siemen June 2, 2013 at 11:05am

    Hi Brian,

    Escalate to the executive offices @ 1-800-853-8516 they were very helpful in stopping my sale date and extending the short sale approval.

    Good Luck

    Linda

    • Kelly A. Dougherty > Linda Siemen June 3, 2013 at 3:50am

      I have a contact, her name is Tanya Jones in the escalation department.  Call her at 1-414-973-6772. 

      Good luck,

      Kelly

      • Marlon Rankine > Kelly A. Dougherty June 3, 2013 at 4:58am

        Thank you Kelly and Linda.  I've called both.  I'll post the outcome.  

  • Bryant Tutas June 1, 2013 at 3:16am

    If you haven't already you need to fax to your closing officer:

    1. Price addendum
    2. Revised HUD
    3. Appraisal
    4. Buyer's mtg commitment showing the appraised value

    Always get them the complete pack of docs first then start following up.

    If it's FNNMA you can then use the short sale Homepath site to escalate. But you have to through WF first.

    Maybe something here will help: http://shortsalesuperstars.com/group/wellsfargoshortsales

    • Marlon Rankine > Bryant Tutas June 1, 2013 at 3:37am

      Thanks Brian and Bryant,

      I've sent all of that weeks ago and confirmed receipt, that's why I think I need to get a higher level contact on the phone if possible.  They also asked for Active comps, I sent those and those give a value of roughly 212k.  This is starting to not make any sense - and now with a foreclosure looming on the horizon, I've got to get to someone who can make a decision.  Thx.

This reply was deleted.
********************************** like buttons ************************