US BANK SHORT HELP NEEDED

 

Hello to all of you trying to help heal the real estate market. I have a short sale that is stuck in limbo land with US BANK. The negotiator/processor is Tammy Bratcher? Does anyone have any ideas on how to get to a supervisor/next tier??

I have had great success with Wells Fargo and even B.O.A. recently but US BANK just seems to be stuck.

Too bad we still allow them to loan monies to future home owners when they are so reluctant or incompetent to work with the ones they still have.

 

Thanks for the help and the upline if possible!!

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Permalink Reply by Jaryd Ruffner on January 11, 2012 at 9:27am

Hi Duane,

 

What happens when you call into the Loss Mitigation Dept? Can they give you the contact info for a team lead/supervisor? Also, can they attempt to contact Tammy with you on the line? I've had luck asking the people in cust service or loss mit to IM the Negotiator if they are online. That's only an option with some servicing companies. Also, in some cases the negotiators are required to respond to status update requests within so many hours/days if the request comes from within. Not sure how many routes you have taken but these have all been effective for me in the past. 

Permalink Reply by Duane Murphy on January 13, 2012 at 12:25pm

Jaryd-

 

Thank you for the reply. We will stay persistent and appreciate the tips!!

Permalink Reply by Duane Murphy on January 13, 2012 at 12:27pm

Erick-

 

This is a first with no second or home equity. US Bank right now is one of the slowest that we have been dealing with. We will try the escalation hot line and see where it will take us.

Thanks again!!

 

Duane

Permalink Reply by Kevin - Greenville, SC on January 13, 2012 at 1:36pm

For general HAFA questions, valuation appeals, transaction status, or escalation of complaints:  
1‐855‐698‐7627 or  
U.S. Bank Mortgage Assistance Point
P.O. Box 20005
Owensboro, KY  42304

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