I am in need of a higher level management contact for Fifth Third Bank.
If anyone can share that information, please share. Thanks!

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Hi Joan,

Did you ever find an escalation contact at Fifth Third? If so, I am in desperate need. Fifth Third is the only bank I have ever dealt with where it is impossible to escalate a file.

I need one as well. They have advised me that they would rather receive $0 than $70k on a $200k balance HELOC in FL that is going to foreclosure next month and the homeowners will then be filing bankruptcy and wiping this debt away. I'm at a loss for words.

Did 5th 3rd stick to their hard line on this one?  I have a near identical one now (August 2012): HELOC for 90K where 5th 3rd is saying no way under any circumstances wil they accept a settlement and release.  We have escalated and consistently been told 5th 3rd does not settle or release on HELOCs.  The mgt person went so far yesterday as to actually say I guess your client will have to file for bankruptcy. The client is totally qualified (true loss of income, etc), but the problem is that the first mtg holder is not taking much of a hit.  5th 3rd became a brick wall when they figured that out.

I closed on in May, HELOC settled for $6,000 on a $20,000 HELOC.  Had to escalate to get it approved as they wanted $17,000 to settle.   Chase HAFA first and seller got $13,000 cash at closing and Fifth Third got $6000 and they were not happy.

I had 5 short sale files with 5/3. There is absolutely no way to escalate files. I wrote letters to Jon Meade who is the head of the short sale division for 5/3. If the loans are owned by 5/3, they prefer foreclosure over short sale for some reason. They are the only bank I have ever had an issue with.

I worked with Brenda Jeffries for months who runs the short sale department. She is located in Florida. She digs her heels in and is impossible to work with when it comes to escalation.

I filed a complaint against her and 5/3 with the Ohio Brokers Mortgage Association. They responded but it went nowhere. There is no one willing to do anything on behalf of their customers and their loans that I could find at 5/3.

 

I will go back thru some notes, I have only done one 5/3 short sale and escalated it and got it approved.  Have you tried finding contacts at www.jigsaw.com?  NEVER EVER say that there is no way to escalate!

Thank you so much. You must not have been around November 2011 - March 2012. I begged and pleaded for some help from all the short sale groups I am involved in. No one had any answers. This is great information for the future.

I am one of the moderators, I was here... I got this contact in May and got the short sale approved in less than a week when he got involved.

HI Jeff,

I was wondering if I could get your 5/3rd escalation contact? I have a file that needs to close this month and I am in desperate need of a contact. I appreciate it! 

Check your private messages, I just sent an escalation contact.  I also suggest going to Jigsaw.com and copying every 5/3 executive that you can find.....

I just took your advice and went to jigsaw.com. It is now data.com according to google. There are so many VPs and Assistant VPs, how do you narrow it down to short sales/loss mitigation VPs.

I dont care what department they are in, VPs and Assistant VPs do not like getting emails because their employees are not doing their job.  Look at the dates on the right and make sure that the positions are fairly current and send an email copying every single executive level person and the BOD that you can possibly find.  Trust me it works, use it at least once per week with great success.  Did you email the contact I sent you?

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