Late last year a short sale property in Plantation, FL with a FNMA 1st and SunTrust HELOC received a $295k offer.  FNMA servicer counters at $305k based on a bad BPO. SunTrust never acted; Buyer walks. 

Since Christmas three direct comps have closed within 300 yards of the Subject Property; same model, all priced $240k-$260k, arms length non-distressed sales.

Last month we deliver a $265k cash offer to the FNMA servicer along with the comps.  The next day the service counters $300k with the Seller to bring an additional $10k to the closing.  We immediately contact FNMA via MLS Short Sale Assistance Desk; 24 hours deal approved at $265k as presented without the Seller's $10k "contribution" to boot.

We received approval within 48 hours with FNMA's assistance.  FNMA's offer to SunTrust junior HELOC is their standard $6k on a $100k +/- balance.]

Now we sit and wait, sit and wait, sit and wait.  Calls and emails to SunTrust's management go without even the common professional courtesy of a reply.

[email protected]  - VP Loss Mitigation Escalation Office of President
[email protected] - Supervisor Loss Mitigation for all Consumer loans (HELOC)

These institutions are their own worst enemies and their staff, even at such a senior level, hurt their situations through their failure(s) to respond in a timely fashion. 

Has anyone else experience similar problems with SunTrust in these regards?