Saxon Mortgage
Anyone have contact info for who is in charge at Saxon? I really want to speak with the CEO if you have his email.
These guys are terrible and I plan on taking it to the top!
These guys are terrible and I plan on taking it to the top!
Replies to This Discussion
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Permalink Reply by Jeanne Kozak on
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I have had one deal with Saxon and it was the fastest short sale I have ever done, listed-contract-closed in less than 60 days. The agent that wrote the offer had never done a short sale and I gave her all the horror stories to prepare her. She prepared her buyer and we were set to wait...and wait. We were contacted within a week of submitting the offer. The only thing that I was a little troubled by was that once we got the offer, Saxon then tried to do a loan modification with the seller, even though previosly the seller had tried and was only given a temporary modification. Saxon tried to get them to stop the short sale and modify, which was not in the sellers best interest due to their circumstances. We would have lost the buyer. Saxon was not prepared to reduce the principal balance, which is the only thing that would have made sense as it was substantial, maybe $100,000+. Once I talked with the seller and we looked at all their options, they chose to continue with the short sale. This seller was in this position because of the decline in market values, not over extending themselves. If Saxon had reduced their principal balance they could have stayed in their home. Have you ever thought of this...if the lender can short sale a property to a new buyer, in this case $225,000 price...why can they not modify the present owner...aren't the results the same? A loan of $225,000, an owner whose credit is not ruined, cost savings of the whole short sale/foreclosure process, a sale of another home to the new buyer, and most importantly appraisals not such a huge issue by these artifically low because of the short sales. Can you imagine how the market would improve without short sales? Well anyway, once the seller turned down the offer to modify, it went very quickly. I have also found that it may not be the servicer(Saxon) but the investor or the PMI company that take a long time. I would be happy to share our contact at Saxon that we had if you want to contact me.
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I feel this about BofA/Countrywide...I have 2 that over 1 year...we do everything right...they just take so long and blame everyone else...6 buyers have walked on one of them. I went to the VA directly on one of them and have the VA involved now. It has helped move it along some, but the BofA rep has a real attitude about it because we went over their head to get something done. Some of these SS managers need to take a break and adjust attitudes...we are only trying to help.
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Permalink Reply by Jeff Payne on
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OK, Saxon is now telling me that they want the seller to sign a note because they think that he is lying about his financials even though every dime is accounted for and verified thru his accountant.
Still fighting them, even have the CEO looking at our emails as I am getting everything that I can on paper for proof!
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Permalink Reply by MeLisa Minter on
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I just came off of a Short Sale with Saxon and the second was with Resurgent....awful. I had the buyer. The seller's agent didn't know what they were doing, didn't even advertise in MLS private remarks that this was a short sale. Anyway, the mitigator at Saxon was very helpful, after I got the LA to have seller fax a letter of authorization so that the title company and I could speak with him. His name was Jefferson Davis and he escalated our file. Saxon did offer the seller a loan modification deal, but the seller had already vacated the property. Resurgent wanted to put a lien against the seller's new property and we were at a stand still until I had the chance to speak with the Saxon mitigator. He recognized that it was a great deal: VA loan, full asking price, no closing cost and could close within 30 days.
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Permalink Reply by Lori Young on
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I know a few supervisors. The group is out of Texas and really not run very well. Morgan Stanley owns Saxon.
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Update on my Saxon Mortgage nightmare.... Saxon wanted my seller to sign a promissory note of about $530,000 to be paid back over 20 years. Seller said no, actually HELL NO!, and held his ground. I escalated it to the head of their Loss Mitigation department. Saxon settled for $5000 lump sum instead of the promissory note of $530,000.
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Permalink Reply by Laurel Starks on
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I just closed a Saxon short sale that took 17 months. Nathan Higgins was my negotiator, and I went through a slew of them before I got to him. He is not a supervisor but was communicative and patient with me as I LOST my mind several times throughout the process. His email is: [email protected]. Don't use my name as a referral.....smoke will probably come out of his ears and he will go into convulsions if hears my name......I gave him many heart attacks.
Anyway, hope this helps!
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Permalink Reply by Ron Wysocarski on
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would anyone be able to post the contact numbers, names , etc for us? Thanks
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Please do not us my name as a referral.
Michael Kim
Home Preservation Manager
Saxon Mortgage Services, Inc.
4708 Mercantile Drive
Fort Worth, TX 76137
Phone: 817-852-2430
Fax: 817-852-2821
Email: [email protected]
The Loss Mitigation Dept is run my Scott Rodeman [email protected]
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Permalink Reply by Glen Evans on
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Hi Ron, Hope this helps, Loss Mit. 888-325-3502 Authorization, 817-665-7750 Short Sale, 817-665-7377
Ron Wysocarski said:would anyone be able to post the contact numbers, names , etc for us? Thanks
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Permalink Reply by Wendy Rulnick on
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Jeff, You are so good at that!! I think it's time you start a group Saxon Mortgage!! What say you?
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Permalink Reply by Debra J rickert on
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Jeanne Kozak said:I have had one deal with Saxon and it was the fastest short sale I have ever done, listed-contract-closed in less than 60 days. The agent that wrote the offer had never done a short sale and I gave her all the horror stories to prepare her. She prepared her buyer and we were set to wait...and wait. We were contacted within a week of submitting the offer. The only thing that I was a little troubled by was that once we got the offer, Saxon then tried to do a loan modification with the seller, even though previosly the seller had tried and was only given a temporary modification. Saxon tried to get them to stop the short sale and modify, which was not in the sellers best interest due to their circumstances. We would have lost the buyer. Saxon was not prepared to reduce the principal balance, which is the only thing that would have made sense as it was substantial, maybe $100,000+. Once I talked with the seller and we looked at all their options, they chose to continue with the short sale. This seller was in this position because of the decline in market values, not over extending themselves. If Saxon had reduced their principal balance they could have stayed in their home. Have you ever thought of this...if the lender can short sale a property to a new buyer, in this case $225,000 price...why can they not modify the present owner...aren't the results the same? A loan of $225,000, an owner whose credit is not ruined, cost savings of the whole short sale/foreclosure process, a sale of another home to the new buyer, and most importantly appraisals not such a huge issue by these artifically low because of the short sales. Can you imagine how the market would improve without short sales? Well anyway, once the seller turned down the offer to modify, it went very quickly. I have also found that it may not be the servicer(Saxon) but the investor or the PMI company that take a long time. I would be happy to share our contact at Saxon that we had if you want to contact me.
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