Hi Donna. If it's a fannie mae deal you can dispute the value at http://www.homepathforshortsales.com/
If it's not then just put together a details analysis justifying the price you have. Overwhelm them with data. But of course be sure your value is justifiable. If not...find a better buyer.
I dispute values all of the time and have been successful every time.
Hi Donna. It is so frustrating when this happens. Have you prepared a list of items that need to be done along with a cost relating to the repairs? Did you find out what the appraisal and bpo's came back with as far as value? I would drive that over and over and go to a supervisor. Also, it wouldn't hurt to have a lender write a letter saying it is not financeable due to those issues. Since I am relentless with my short sales, I would find a "winner" there at Citibank that is willing to review the file correctly with you. Keep positive.......don't give up! You can do it.
Also, Mr. Torres below has a good point about letting the file close and re-initiate the short sale. However, be careful about the trustee sale dates, etc. Sometimes closing a file and having it re-assigned makes all the difference.