Green Tree problems - multiple files

We have been working three Green Tree short sale files, with each going on 5-6 months now. It seems their loss mitigation department is a complete mess.. we are unable to get in contact with the assigned negotiators, BPO values are lost, documents lost, files restarted with no reasoning, etc.

Are they being told to delay short sales for as long as possible? It is beyond ridiculous at this point.. we're talking twilight zone status.

Has anyone had any luck with a contact(s) that follows through and may be able to help expedite these files if I provide detailed notes and timelines? I can't imagine any real supervisor would stand for this.. not someone with something to lose within the company. I have been told countless, and I literally mean countless times that negotiator A's supervisor will contact me, with absolutely no contact being made.

Shot in the dark.. but anything?

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Permalink Reply by Bryant Tutas on July 19, 2012 at 3:37pm

I just had a GT short sale be pushed into DIL. I worked on if for 18 months and sold the property 4 times. Never could come to terms. Not a fan of GT.

Permalink Reply by Bryant Tutas on July 19, 2012 at 3:42pm

ESCALATION: CORPORATE COMPLIANCE DEPT.  The office number is 800-839-9188 and the fax number is 866-210-6192. Either dial ext 62551 for Sherri Williams or ext 55297 for Doreen Beuninger.

Permalink Reply by Julie Koleszar on October 24, 2012 at 8:41am

I also have a green tree "problem". Neither of these extensions are working

Permalink Reply by Carmine R Biello Jr on July 20, 2012 at 6:17am

I have had some luck with GT... No doubt they are a mess. Email me the loan number property address and borrower name and I will see what I can do for you. 

FYI They are experiencing file overload from all the BOA notes recently (4-5 months) purchased. As a result, they were unable to handle the files. They were understaffed and not trained. They have been hiring more employees to handle this file overload and are training them during the mornings and sending them out to work files in the afternoon. The files have to go through several approval steps and processes internally and then externally.

 

I have been fortunate to have a solid team in place and am running all my GT files through that team. Email me if you need my help.

 

Best of Luck to you!

 

Carmine R Biello Jr.

Permalink Reply by Patrick Smith on July 21, 2012 at 1:11am

"not a fan of GT"  +1

I have had a couple and both were  s    l    o    w.   On both we closed on the 2nd contracts after the first buyers lost patience.  I think my clients were lucky to get the 2nd buyers, frankly.  I could easily see losing houses to foreclosure while green tree stumbled around in the dark trying to find their a$$.  

Permalink Reply by Tara Samney on July 22, 2012 at 3:34am

Be sure you know who you are speaking with (loss mitigation or recovery- it's not always clear). I just got another GT approval a few weeks ago and was hard up until it got to the loss mitigator Janelle.  She surprisingly was very pleasant and sent approval letter when she said she would and returned my calls within a  day.  Very different than my last loss mitigator there.  It was a bear to get  the file to loss mitigation though. 

I used all the escalation calls on my last GT deal and never so much as got anyone to help (put it back on negotiator) or return voiemails left.

Anyone taking a GT short sale better be prepared to wait.

Permalink Reply by Anita S Zahn on July 22, 2012 at 9:32am

I feel your pain!  I have a short sale through GT also.  It only took 7 weeks and many many phone calls just to get the short sale package to imaging, go figure.  If your not getting though ask to speak to a supervisor this worked for me this past week.  If you feel your going no where talk to the higher up and be relentless.

We have approval on the second which is going to expire.

Good Luck!

Permalink Reply by Mike Rizzo on July 23, 2012 at 3:49am

Greentree also has green employees.  Most are very inexperienced and don't have a lick of business sense.  What makes matters worse is that the supervisors get so many escalations that they ignore them.  I have been successful with about 50% of my short sales where Greentree has involvement.  I have a slight advantage when it comes to package delivery as I'm in Phoenix so I deliver my packages to them in person.  Even then, they've lost a package.  I wonder what would happen or if the borrower can sue if they have there identity stolen with packages with SSN's and BD's laying around their facility.  My only advice is to either not take the short sale (especially a low-priced one) or be prepared to call every single day until they recognize your voice.  Also, look up your negotiator on facebook.  That worked for me once when I sent them a message.  I think she got the idea she couldn't hide.

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