Hello Agents,
Does anyone here have a way to contact a Manager or Supervisor at Flagstar Bank? I have a short sale submitted (they still have agents FAX in everything!!) and after they acknowledged receiving it 6 months ago, I have never spoken to another negotiator. I call at least once a week. So far the negotiators have changed 4 times and now the name given to me is the same one I was given 6 months ago. She will not call me back! Any contacts or suggestions?
Thank you
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Hi Jo,
I wish I could help you but I've had a similar situation with Flagstar and my scenario has been playing out since July, 2012. Between that date and 12/31/12, I was assigned and reassigned to a total of three negotiators. I would send all the requested info and have them tell me they still needed something (even tough I had included all info in one PDF file so if they received anything, I knew they had it all). Finally, in Dec., 2012, the owner of the property received a letter advising that the file was being transferred to a new servicer, Greentree, and that we would be contacted by someone from Greentree early in the year.
In mid-Jan., 2013, I received a call from "Claudia" with Greentree who explained the file had been assigned to her and then she requested all the paperwork again. I updated and sent it all again and, from that date until late March, 2013, I continued to try contacting her with not much luck. When I was able to reach her, she would say she was missing paperwork and needed it sent again. Most of my calls went directly to her voice mail with no return calls. Like you, I called weekly, and would sometimes reach a customer service person who, while they had me on the phone, would send Claudia an email requesting that she contact me.
Since October, 2012, we have had an offer on the property which the interested buyer continues to extend in hopes of getting the property. Neither Flagstar nor Greentree have ever even looked at the offer. The last time I managed to speak with "Claudia" she advised me she was in the Foreclosure Dept. and had nothing to do with Loss Mitigation. She was working toward Foreclosure. In fact, it turns out we had never been assigned a negotiator but Claudia allowed us to believe she was that person.
At that point, I called their customer service number and asked to speak with their Loss Mitigation Dept., I was advised by a customer service person in that Department that no negotiator would be assigned because the owner had not been making payments and so her file was continually being moved to the bottom of the "stack" of short sale files of people who were making their payments and that so long as payments were not being made, that would continue to be the case. I put in an escalation request through Fannie Mae and received an email the next day from them advising I would be contacted within 10 days by a broker to do a BPO. When that didn't happen, I again contacted the Loss Mitigation Dept at Greentree and was told "we sent out a request but we can't make those people come out to do BPOs if they don't want to". To date, no negotiator has been assigned and calls are not returned. The owner of the property is a 71 year old widow with serious heart problems whose husband handled their business affairs and who had refinanced the property and left her with a problem she didn't know existed. If you get any advice that may help my situation, I would appreciate hearing from you. I will do likewise.
Regards,
Gayle Blanton
Contact the corporate office via email and include any and all board members you can find online. Search Flagstar CEO and their name as well as Board will pop up. Bcc the board.
Write that you are reporting and filing a complaint with the Comptroller of US, Consumer Protection, and the Attorney General in your state. Put that in the email, file the complaints online and wait for 48hrs as someone from Flagstar will call you back. Do the same with the investor (Fannie, Freddie, etc..), if you know who it is. If they don't call, send the email again.
You must file the complaints to all of the depts that oversee these lenders in your state and in the US overall. Make sure you let Flagstar and Greentree know that you are doing it in your email. Works for me everytime a lender pulls shady tactics, including Flagstar back in April 2013.
Daniel J. Hubbard
Office of the President
5151 Corporate drive
Troy, MI 48098 Office: (800) 968-7700
Fax: (248) 250-5704
OfficeofthePresident@Flagstar.com
Albert,
Thank you for this information. I'm so tired of running in circles on this thing. This is a great help.
Gayle Blanton
Wow...that sounds wonderful. Thank you SO much!!!!! Going to get that going today.
Jo
Jo, thank you for sending me the copy of Albert's reply to you. I'm going to take his advice as well. Maybe this will get their attention.
Gayle
JO
Just curious if you are dealing with Lisa Jones? We were told today(from customer service) that Ms. Jones is the ONLY negotiator handling 15 states including our state of NV.. same problem..submission then zero contact or return calls etc...
Hope you have had some luck..
Robin
No, the negotiator is Leticia Lewis. Have you been able to reach a Manager or Supervisor? This is so ridiculous. Thank you for your help though. I don't see how they get anything done with one person handling that much area. I'm thinking I might have to cancel this. Too bad. Well, good luck to you.
Jo
Jo,
Have you spoken to any floor supervisors or managers? Feel free to reach out to us and potentially we can help, don't cancel this yet!
Brett@ishortsalenow.com
310-564-6389
www.ishortsalenow.com
This bank doesn't give an opportunity to speak to anyone. Just leave a message. Very frustrating. So what do you charge for your assistance?
Jo
There is no fee unless the deal closes successfully. It's 1% at the close of escrow and the fee can be split between the agent's or the buyer could pay it. So if we worked on the deal for 6 months and it didn't close we wouldn't be paid, so we are right there in the trenches with you. Our team won't ever give up on the transaction and will continue to call every 24-48 hours until the deal closes or the wheels fall off.
Brett@ishortsalenow.com
310-564-6389
www.ishortsalenow.com
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