Does anyone know contact info for the senior officers of this company? I can't seem to get past the customer service reps. They tell me to keep calling back to get a supervisor and that never happens. Had one reach out to me but can't get his direct number or email. Can't find info on the internet. Any help would be appreciated.
I also have a short sale deal with them. Where are you in the process? I don't know what number you are calling but the one I've been using is 800-441-4428. My experience with them thus far has been less than productive. Good luck
I have been working on a reverse mortage short sale with Financial Freedom since Nov 2012. I call weekly for updates - so far there have been no updates in over 2 months. I have escalated the file numerous times with no response. I was told that "there is no phone line to the short sale dept". I have sent several emails to [email protected] and faxed the short sale and general customer service fax line with no sucess.
Does anyone have a way to contact a VP or someone else who can actually help?
I have had the same experiences. I cannot be put through to the short sale department.
I have exchanged e-mails with [email protected] but she is responsive not helpful. At least it is a person and not a general mailbox.
I am having the exact same issue with Freedom Financial even the same time frame and it's like being in the dark. Yesterday I researched some top people with the parent company, One West Bank and found these possible emails.
It feels like I am totally in the dark - let me know if you have made any progress.
All comments look a bit discouraging. Did any of you get to approval on these?
this is by far the worst company to deal with!!!! I faxed and emailed my auth so many times i lost count. I finally got a good guy on the ph, made him sit by the fax and acknowledge receipt. He said it would be uploaded in 3 days. No, it took another week! I spent hours googling them and all I could find was bad reviews. I called Texas where they're headquartered, but they sent me back to the SS dept.
all I could find was contact for OneWest 1.877.741.9378 (within U.S.)
1.626.535.4300 (outside U.S. - toll call)
or click here to send us an email. I asked to speak with someone who had authority over financial Freedom, and they were going to have one of the attorneys call me ---- I'm stil waiting******