Does anyone know contact info for the senior officers of this company? I can't seem to get past the customer service reps. They tell me to keep calling back to get a supervisor and that never happens. Had one reach out to me but can't get his direct number or email. Can't find info on the internet. Any help would be appreciated.

 

Thanks!

 

Kimberly

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Hi Kimberly,

I also have a short sale deal with them. Where are you in the process?  I don't know what number you are calling but the one I've been using is 800-441-4428.  My experience with them thus far has been less than productive.  Good luck

I have been working on a reverse mortage short sale with Financial Freedom since Nov 2012. I call weekly for updates - so far there have been no updates in over 2 months. I have escalated the file numerous times with no response. I was told that "there is no phone line to the short sale dept". I have sent several emails to [email protected] and faxed the short sale and general customer service fax line with no sucess.

 

Does anyone have a way to contact a VP or someone else who can actually help?

I have had the same experiences.  I cannot be put through to the short sale department.

 

I have exchanged e-mails with [email protected] but she is responsive not helpful.  At least it is a person and not a general mailbox.

 

 

 

 

I am having the exact same issue  with Freedom Financial even the same time frame and it's like being in the dark.  Yesterday I researched some top people with the parent company, One West Bank  and found these possible emails.

[email protected]
[email protected]
[email protected]

It feels like I am totally in the dark - let me know if you have made any progress.

All comments look a bit discouraging. Did any of you get to approval on these?

#financialfreedom #reversemortgage 

this is by far the worst company to deal with!!!! I faxed and emailed my auth so many times i lost count.  I finally got a good guy on the ph, made him sit by the fax and acknowledge receipt.  He said it would be uploaded in 3 days. No, it took another week!  I spent hours googling them and all I could find was bad reviews.  I called Texas where they're headquartered, but they sent me back to the SS dept.

all I could find was contact for OneWest  1.877.741.9378 (within U.S.)
1.626.535.4300 (outside U.S. - toll call)
or click here to send us an email. I asked to speak with someone who had authority over financial Freedom, and they were going to have one of the attorneys call me ---- I'm stil waiting******

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