Yes, call your agent.
thanks for your response. my realtor and i both reached out to gree tree service on separate occasions and were told that they were not allowed to give out that information.when i called, a person from the call center actually gave me the first name of the person in charge of the account by using the property address. i had no luck reaching him. my realtor got him on the phone but was redirected almost immediately without a response.
your realtor should be communicating with the person on the listing side that is working the short sale and your realtor should already know that greentree wont talk without authorization. Is your realtor experienced in short sales? Is the listing agent experienced in short sales?
You understand the listing agent sends your contract and all supporting documentation to Green Tree on behalf of their seller, correct? They then follow up on the file by making weekly contact with Green Tree. The listing agent should have a status on the file for you. Have your agent inquire with the listing agent if a BPO has been completed. That may give you some idea as to how the file is progressing. Seems strange your agent would even reach out to Green Tree versus the listing agent.
No - there are no "rules" and nothing is really standard and I am making an assumption that the listing agent is working the file. I check all my files at least weekly for an update, because if "whom ever" is working the file does not constantly follow up, it will get lost in the wood work. An experienced negotiator will turn in all the paperwork and then follow up to confirm they have received it. Next step is to start requesting a BPO. Obviously if you are constantly pushing the bank for the next step, it can only help. If the BPO is complete and all the documents are turned in, generally the next step is the bank will counter the contract or accept it. This becomes the crazy part because the bank will not reveal their BPO value and may counter offers that are already "good" offers. At this point loads of time can be wasted because the listing agent may have to relist the property at a higher price (based on the hidden BPO value).
Good luck with your deal and have your agent be as proactive as possible. The buyer side can only do so much.
I agree with Wayne - in my experience when an attorneys' office handles short sales...they do not get priority. I also do not understand why your agent would tell YOU to contact the listing agent. I would instruct my buyer agent to contact the listing agent and specifically inquire from the listing agent if a BPO has been completed on the property. The listing agent should then find out the answer and get back to your agent...period. It is not rocket science. If the listing agent does not have an answer, the attorney's office should KNOW the answer. If the answer is "we don't know" then you have problems. If the attorneys office is experienced with short sales, they would know enough to have already inquired on the BPO status.
You have two simple questions for the listing agent. Are all the required documents turned in and what is the status of the BPO. I don't want to be negative but your deal sounds like it could be a long wait to go no where.