Forum

I am looking for help with a Chase short sale. Specifically I am looking for a contact person at Chase who has been able to fix a mess and get things accomplished. This has been an ongoing nightmare for several years, and this is the last offer I am going to try to complete. Received a cash offer, drawn on a Chase account, in September 2014. All of the documents were completed and into Chase shortly thereafter. House has been vacant for 3 years.

It has been the same thing over and over and over: Chase requests pages and pages of documents. I provide them. They claim they did not receive some, when in reality they did receive them but cannot find them for some reason. I offer to send them copy of the fax transmission proving they got the documents they lost, ask for an explanation of why they keep losing documents, and then as if reading from a script every Chase rep says “We need to move forward!” Then the whole process happens again.

Chase has told us to send documents through Equator to one of their “processors” some of whom are located in the Philippines. No matter how many times I send documents in, they lose some, so the file has not actually even gotten to a negotiator. When they lose documents, the delays caused by this them makes the other documents go stale and then the entire process starts all over. It is insane.

I have been begging and pleading to meet with someone at Chase in person in either Cleveland or Columbus where I can provide everything in literally a couple hours, but they refuse. I have sent several e-mails to this email address: chase.nonapproval.disputes@chase.com but unfortunately all that ever seems to do is generate letters from Chase telling how wonderful they think they are, but it never fixes any of the problems. The phone calls generated from those emails are all of the “We understand this is frustrating, blah blah blah” but they never resolve anything.

We have had 4 different people from Chase sending Equator messages in 2015. Their messages contradict each other. The “dedicated Customer Assistance Specialist” (dCAS) people don’t seem to know much in general or about this account specifically. They frequently just make things up. It is gotten so bad that I have had to restrict communications with me to writing only.

Chase was telling us to only communicate through Equator, now they have a dCAS sending me requests for information to be sent to the black hole in Glendale, CO where other dCAS people have told me documents frequently get lost. Multiple dCAS have told me that they cannot see anything on Equator, only the processors or negotiators can.

I could go on and on, but I think you get the idea. I can answer any questions if it would help. I am willing to post my email or phone # if that is allowed.

The property is a FHA located in Youngstown, Ohio. I have lost several offers because of Chase not following through. Any ideas?