So I just had another BPO agent that just showed up at the property without notice or contacting us first.. So I had an idea and I wanted some feedback and if anyone had any better ideas.

I am thinking of including a document with the short sale package that we submit to the lender that states the "Instructions for BPO Agent or Appraiser". The instructions would say simply, "Must call Agent at 555-5555 for viewing instructions. Mean dog on premises".   Any better ideas out there???

Views: 791

Reply to This

Replies to This Discussion

Our Supra GE Boxes allow us to put in a "CBS" Call Before Showing Extra Code that all agents must obtain from the listing agent before they can gain access to the lock box.  I would do that, take the box off or put a construction box on the property. 

 

I also change the RMLS instructions as soon as I get and offer to Appointment Only, Call Listing Agent.

 

If this was an interior BPO and the agent / broker showed up without calling first, they likely did not follow the instructions from the company who assigned that BPO to them.  In all cases, BPO Agents/Brokers are provided a Contact name and telephone number ONLY, along with instructions not to discuss "valuation" or comps with anyone.

I do about 75 BPOs a month, always follow the contact instructions to the letter, and NEVER discuss the valuation with the agent or the borrower.  Any BPO provider worth their RE license will follow the instructions as written.

If there truly is a "mean dog" on the premises, state that fact.  If there is not, don't.

 

Also, here in SoCal, there are two differences from other parts of the country;

1) We do not have "Centralized Showing Service"  (I wish we did, as I use it in Houston, but we don't have it here), and;

2) All listings in the MLS, MUST have an electronic lockbox.  You can still use a combo, but it also must have an electronic (SUPRA, SentriLock) from the local Association and accessible by all members.  Of course, Listing Agents can always activate the CBS Feature on electronic lockboxes to make it work like a COMBO Box.

 

As long as the BPO agent follows the instructions provided by the lender / valuation company and contacts the appropriate POC for access, why do you care?

 

Thom Colby

Broker / Negotiator

Newport Beach CA

I think that I would tell him that I was contacting the lender about his trying to make a deal when you havn offer on the table and he was working with what sounds like a conflect of interest !!!!!!!!!!!!!!!!!!

I always use coded contractor boxes and put "please call for code" in the showing instruction comments.  I also instruct the homeowners to not let anyone in the house if they have not scheduled an appointment.

That being said, you may just sometimes get an aggressive BPO agent that does their own thing.  Last week I had a BPO agent call me to get into a property and I told her that there were renters in the home and that I would have to get the owner to clear it with them 1st.  I texted the owner but didn't hear back from her.  A few hours later the owner called me in a fit because apparently the BPO agent just walked into the subject home without knocking or anything, just turned the knob walked in and started taking pictures.  The renters asked what she was doing and she said they needed to call their landlord and she wouldn't even identify herself or the reason she was in the home!  

I'll go out on a limb on this one.  The reason we care about being there is because many BPO agents do not pull realistic comps or come to an accurate valuation of the property.  We want to be there to try and give the BPO agent proper perspective.  This is not meant to be a dig to any of you BPO agents out there that are properly doing your job.  The problem is there are many that are NOT. 

Thom Colby said:

If this was an interior BPO and the agent / broker showed up without calling first, they likely did not follow the instructions from the company who assigned that BPO to them.  In all cases, BPO Agents/Brokers are provided a Contact name and telephone number ONLY, along with instructions not to discuss "valuation" or comps with anyone.

I do about 75 BPOs a month, always follow the contact instructions to the letter, and NEVER discuss the valuation with the agent or the borrower.  Any BPO provider worth their RE license will follow the instructions as written.

If there truly is a "mean dog" on the premises, state that fact.  If there is not, don't.

 

Also, here in SoCal, there are two differences from other parts of the country;

1) We do not have "Centralized Showing Service"  (I wish we did, as I use it in Houston, but we don't have it here), and;

2) All listings in the MLS, MUST have an electronic lockbox.  You can still use a combo, but it also must have an electronic (SUPRA, SentriLock) from the local Association and accessible by all members.  Of course, Listing Agents can always activate the CBS Feature on electronic lockboxes to make it work like a COMBO Box.

 

As long as the BPO agent follows the instructions provided by the lender / valuation company and contacts the appropriate POC for access, why do you care?

 

Thom Colby

Broker / Negotiator

Newport Beach CA

RSS

Members

© 2019   Created by Brett Goldsmith.   Powered by

Badges  |  Report an Issue  |  Terms of Service

********************************** like buttons ************************