So I just had another BPO agent that just showed up at the property without notice or contacting us first.. So I had an idea and I wanted some feedback and if anyone had any better ideas.

I am thinking of including a document with the short sale package that we submit to the lender that states the "Instructions for BPO Agent or Appraiser". The instructions would say simply, "Must call Agent at 555-5555 for viewing instructions. Mean dog on premises".   Any better ideas out there???

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take the lockbox off and make them call you for the key.  They will need you to unlock it for them

I've had that happen.  I actually have a good conversation with the homeowner that NO one is to access the property from the bank without me being present. 

 

I do like your BPO instruction sheet idea.  That may help things.  I've found most BPO's just get an order to evaluate the property and either call the listing agent or go to the property.  I'm not sure even if you submit instructions to the lender that those instructions will get to the BPO agent.

Pat,

that would get me to call!

Jim

I use a form specifically for that purpose.  Have never had a problem with the BPO agent contacting me, and I always meet them at the property, comps in hand.  Can get a copy to you if you like  :)
Sorry, I miss-read your post earlier, most times all the agent gets from the lender is an address and contact name with number, but they usually do look at the listing, so put those comments there.
Install combo lock boxes on all of your short sale listings. If you're working with Centralized Showing make these listings non-CSS so they do not release the combo to the BPO agent.
I would love to see the form, if you afe willing to share. 

Wendy Martin said:
I use a form specifically for that purpose.  Have never had a problem with the BPO agent contacting me, and I always meet them at the property, comps in hand.  Can get a copy to you if you like  :)
Hi Wendy - I would also appreciate seeing the form if that is OK with you. Thanks

Wendy Martin said:
I use a form specifically for that purpose.  Have never had a problem with the BPO agent contacting me, and I always meet them at the property, comps in hand.  Can get a copy to you if you like  :)
I was an Appraiser for 30 years and have been doing BPO's for about 4 years. The problem is, these things never reach the Agent or Appraiser. I don't know how many times I was ask if I received the comps they sent or the list of upgrades and It was never sent.  My suggestion is to put a comment in the confidential remarks for the BPO Agents to contact you before proceeding. Not to say they will but you have a better chance of contact that way.
Unless there is mean dog on premisis you'd be lying, don't go there, your integrity is too valuable.  Just remove the lock box for the period between short sale submission and after the BPO is done.  They cannot get inside without calling you.  Works like a charm.  Besue to note in the MLS ---"no lock box". 
These are all great ideas and I agree with them all! In Idaho, we can use a combo construction lock box. I have used only this kind of lock box for the last 7 years of doing short sales. On the listing, even if it is vacant, I put "Call for Instructions". When I request the BPO/valuation from the lender, I tell them I am the direct contact for the valuation. Having that combo lock box takes care of it all! The other reason I use the combo lock box is that when a buyers agent calls I get to talk with them and they can learn about my experience with short sales and are confident and excited in showing the property to the buyer.

I do a lot of BPOs and I have seen some lazy agents who put the owners name as point of contact and some other ones who put their name. This depends on the SS agent. Personally,  If the bank gives me the homeowner as POC of contact, I am going to contact the owner, specially if its not listed it. (i usually check the mls first). Second,  If It is listed, I would rather have the listing agent to set up the appt. But I rather he/she doesnt show up. Why? because they usually want me to bring my value to what they want and it is annoying! But that is just me! The best thing you could do is to put yourself as POC for any BPOs or appraisers, not the owner.

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