You have to call Cust Service and ask for file to be escalated to a manager. 866 880 1232 They will probably sell it to you as its your fault. Happened to me yesterday.
Terrie - If your counter was price, or perhaps contribution amount, and significantly off what they want - yes, they might close the file. If it was just a matter of HUD calculations, prorations, etc, probably not. If the counter WAS of note, then before entering it might have been a good idea to have called the negotiator directly, so they understood where you were coming from. You might have had more intel than just hitting them cold with a major change, subject to cancellation. You should now email the negotiator, and telephone them directly, and also follow Kemp's advice. I'd do all three!
I spoke with B of A today and they need the seller to update a few things in the equator system and then the negotiator can proceed. It would have been nice to let me know but that is OK, I should have called sooner. Staying on top of these short sale listings is cricial! Thanks for all the suggestions and input.