Bank of America Backs Down on Short Sale Request Due to Social Media - Short Sale Superstars2024-03-29T05:45:57Zhttp://shortsalesuperstars.com/forum/topics/bank-of-america-backs-down-on-short-sale-request-due-to-social?commentId=3468065%3AComment%3A304566&x=1&feed=yes&xn_auth=noGo to your Twitter account an…tag:shortsalesuperstars.com,2013-03-21:3468065:Comment:3045662013-03-21T14:24:03.555ZEvelyn Santiagohttp://shortsalesuperstars.com/profile/EvelynSantiago
<p>Go to your Twitter account and go to Direct Message or DM - It's under the cog wheel symbol right after "edit profile" use the address that Sara put out or Bryan @BofA_Help and put in property address and your phone number and request for assistance on the short sale.</p>
<p> </p>
<p>I used them yesterday on a file late in afternoon and recevied a call at 8:00 p.m CDT. They are on the West Coast. They are the only thing that has helped move my file. Negotiator just called me this…</p>
<p>Go to your Twitter account and go to Direct Message or DM - It's under the cog wheel symbol right after "edit profile" use the address that Sara put out or Bryan @BofA_Help and put in property address and your phone number and request for assistance on the short sale.</p>
<p> </p>
<p>I used them yesterday on a file late in afternoon and recevied a call at 8:00 p.m CDT. They are on the West Coast. They are the only thing that has helped move my file. Negotiator just called me this morning! Good Luck!</p> ***Need Help? Try TWITTER HEL…tag:shortsalesuperstars.com,2013-03-21:3468065:Comment:3043622013-03-21T10:08:00.362ZBryant Tutashttp://shortsalesuperstars.com/profile/bryanttutas
<p><strong>***Need Help? Try TWITTER HELP:</strong></p>
<p><strong>LOG INTO YOUR TWITTER ACCOUNT and TYPE: @BofA_Help</strong> Call YOUR NAME RE: PROPERTY ADDRESS, YOUR TEL NUMBER</p>
<p><strong> </strong></p>
<p><strong>or go to escalation.tool.support@bankofamerica.com </strong></p>
<p><a href="http://social.bankofamerica.com/" rel="nofollow">http://social.bankofamerica.com/</a></p>
<p> </p>
<p><strong><span style="text-decoration: underline;">For TWITTER</span></strong> Do…</p>
<p><strong>***Need Help? Try TWITTER HELP:</strong></p>
<p><strong>LOG INTO YOUR TWITTER ACCOUNT and TYPE: @BofA_Help</strong> Call YOUR NAME RE: PROPERTY ADDRESS, YOUR TEL NUMBER</p>
<p><strong> </strong></p>
<p><strong>or go to escalation.tool.support@bankofamerica.com </strong></p>
<p><a rel="nofollow" href="http://social.bankofamerica.com/">http://social.bankofamerica.com/</a></p>
<p> </p>
<p><strong><span style="text-decoration: underline;">For TWITTER</span></strong> Do not<strong> </strong>place LN# or borrower name in the message. Just a brief: 'Need help with a HAFA short sale" will suffice. Make sure to mention short sale. Also, each file should to be a separate tweet. If you have issues with 4 files then send 4 tweets. They will respond very quickly.</p> Lillianne, what do you mean y…tag:shortsalesuperstars.com,2013-03-21:3468065:Comment:3045912013-03-21T02:23:50.614ZA. Mary Ragardhttp://shortsalesuperstars.com/profile/DennisJTishko
<p>Lillianne, what do you mean you "post to @BofA_Help" Is this an address of some sort?</p>
<p>Can you let me know? </p>
<p>Lillianne, what do you mean you "post to @BofA_Help" Is this an address of some sort?</p>
<p>Can you let me know? </p> SARA,
How did you get their a…tag:shortsalesuperstars.com,2013-03-21:3468065:Comment:3045372013-03-21T02:23:42.056ZA. Mary Ragardhttp://shortsalesuperstars.com/profile/DennisJTishko
<p>SARA,</p>
<p>How did you get their attention? What did you do exactly? I cannot get a response?</p>
<p>SARA,</p>
<p>How did you get their attention? What did you do exactly? I cannot get a response?</p> I was helped by Bank of Ameri…tag:shortsalesuperstars.com,2013-03-19:3468065:Comment:3041812013-03-19T22:44:24.261ZSara Mehrpouyan Los Angeles CDPEhttp://shortsalesuperstars.com/profile/SraM
<p>I was helped by Bank of America social media team on a short sale as well. </p>
<p>I was helped by Bank of America social media team on a short sale as well. </p> I have been using the Twitter…tag:shortsalesuperstars.com,2013-03-18:3468065:Comment:3034582013-03-18T18:45:43.863ZEvelyn Santiagohttp://shortsalesuperstars.com/profile/EvelynSantiago
<p>I have been using the Twitter Social Media team for several years but they only prompt the negotiators to contact you they are not advocates on the processing details.</p>
<p> </p>
<p>You have to sometimes take "out of the box" action to get the banks to back down on requests that are illegal in your state or make no sense to the actual processing of the short sale.</p>
<p>Unfortunately, the National Servicing Center for HUD was outsourced to a company that has not trained their employees in…</p>
<p>I have been using the Twitter Social Media team for several years but they only prompt the negotiators to contact you they are not advocates on the processing details.</p>
<p> </p>
<p>You have to sometimes take "out of the box" action to get the banks to back down on requests that are illegal in your state or make no sense to the actual processing of the short sale.</p>
<p>Unfortunately, the National Servicing Center for HUD was outsourced to a company that has not trained their employees in the small details of such things as RESPA rules.</p> I blogged on my Active Rain b…tag:shortsalesuperstars.com,2013-03-18:3468065:Comment:3035872013-03-18T18:43:15.457ZEvelyn Santiagohttp://shortsalesuperstars.com/profile/EvelynSantiago
<p>I blogged on my Active Rain blog, this short sale blog, and another short sale blog and then facebooked the blogs, twittered the blogs and did Google Plus. I have been using Twitter to get movement on the file when the negotiators would not respond to my messages. The twitter social team is good for pushing the negotiators to respond. Normal escalation is just having the short sale customer service send negotiator's emails and the supervisors the same so that does not seem to phase many…</p>
<p>I blogged on my Active Rain blog, this short sale blog, and another short sale blog and then facebooked the blogs, twittered the blogs and did Google Plus. I have been using Twitter to get movement on the file when the negotiators would not respond to my messages. The twitter social team is good for pushing the negotiators to respond. Normal escalation is just having the short sale customer service send negotiator's emails and the supervisors the same so that does not seem to phase many of them.</p>
<p> </p>
<p>Whomever saw the blog put together an escalation team and that prompted BOA to research IL state law regarding the issue with signing the purchase contract and also having our individual names on the HUD-1. The person who contacted me last week which supposedly was the negotiators' supervisor said that the negotiators have a 122 point checklist which is not state specific or something to that effect.</p>
<p> </p>
<p>I told him that the only research that BOA needs to do is contact their mortgage divisions in those states that they service and their underwriting department would be able to provide them with the "real" world scenario of how a real estate transaction is done.</p>
<p> </p>
<p>Moral of the story - is escalate with what ever means you have at your disposal to protect your short sales from unreasonable requests from the banks.</p> So I understand this correctl…tag:shortsalesuperstars.com,2013-03-18:3468065:Comment:3033652013-03-18T18:36:49.977ZEvelyn Santiagohttp://shortsalesuperstars.com/profile/EvelynSantiago
<p>So I understand this correctly, the agent signs the purchase contract on behalf of their sponsoring broker? What is the purpose behind this?</p>
<p> </p>
<p>I sign the listing agreement for the sponsoring broker but since the buyer and seller are the ones on the purchase contract we don't sign that.</p>
<p> </p>
<p>Thanks for the information!</p>
<p>So I understand this correctly, the agent signs the purchase contract on behalf of their sponsoring broker? What is the purpose behind this?</p>
<p> </p>
<p>I sign the listing agreement for the sponsoring broker but since the buyer and seller are the ones on the purchase contract we don't sign that.</p>
<p> </p>
<p>Thanks for the information!</p> I always post to @BofA_Help w…tag:shortsalesuperstars.com,2013-03-17:3468065:Comment:3033852013-03-17T16:30:59.022ZLillianne Echevarriahttp://shortsalesuperstars.com/profile/LillianneEchevarria
<p>I always post to <span class="screen-name"><s>@</s>BofA_Help</span> when I have comments, need escalation or simply need my file to move. Post Property Address, your phone number and best time to contact you and if there are characters left add a short tagline of what the issue is about. They always respond within an hour or so and after calling you will send 'slap in the hand' email to whomever is involved in the transaction with the issue at hand and will copy their supervisor and their…</p>
<p>I always post to <span class="screen-name"><s>@</s>BofA_Help</span> when I have comments, need escalation or simply need my file to move. Post Property Address, your phone number and best time to contact you and if there are characters left add a short tagline of what the issue is about. They always respond within an hour or so and after calling you will send 'slap in the hand' email to whomever is involved in the transaction with the issue at hand and will copy their supervisor and their supervisor's supervisor. I got copied on the email by the negotiator once...</p> So what EXACTLY did you do wi…tag:shortsalesuperstars.com,2013-03-17:3468065:Comment:3032862013-03-17T15:59:33.613ZA. Mary Ragardhttp://shortsalesuperstars.com/profile/DennisJTishko
<p>So what EXACTLY did you do with the social media? Where did you post? How did you generate a reaction? BOA has been immune to comment/threat/criticism from my experience.</p>
<p>So what EXACTLY did you do with the social media? Where did you post? How did you generate a reaction? BOA has been immune to comment/threat/criticism from my experience.</p>