Anybody Have Contact Information for the Mysterious Bank America "Borrower Profile" Group

I am currently trying to get a borrower into the HUD Preforeclosure Program like I almost always do.  I have gotten numerous borrowers into this great short sale program at Bank of America.  However, this time around, the file has been held up for over 6 weeks because Bank of America says that they have to complete a "Borrower Profile".  The problem is that BofA says that they cannot reach the Borrower and the Borrower says they are not getting calls from BofA.  I am tired of playing this game so I would just like to do a conference call to BofA with my client and complete this "Borrower Profile" phone call.  The problem is that the rep at BofA insists that this "Borrower Profile" group does not have a phone number or even an extension.  Can anyone help with this?

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