Hi there.  I have had success moving applications along in banks by escalating issues to supervisors or even executive offices if I hit a road block at the case manager level.  I am having huge frustration with PNC.  The application requirements were completed on 4/11 - They say they have 30 from then to get an approval.  They sent a decliine letter, but indicated that the application is still open because they have not heard back from the investor yet.  Crazy - they sent a decline letter on a deal that is still pending!  Anyways, nobody at PNC seems able to get information - or willing to make a call to the investor.  Does anyone have a contact at PNC I can escalate this to - the deal is rotting on the vine...



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Call and complain as many times until you get a response

Find out who the Investor is on the loan and speak to THEM, they are the actual decision maker for EVERY short sale.

If you email me I can go over how to do this if you are unfamiliar and also send you a copy of the QWR (Qualified Written Request) we use to find out this information.

You can also try MERS, Fannie Loan Lookup, and Freddie Loan Lookup

[email protected]



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